Operations Support Lead — Develop Teams & Accounts

TEK Systems; Tempe (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) matched retirement

Parental leave

Vacation & holidays

Employee discounts

Disability insurance

Education assistance

Job summary

TEKsystems is seeking a Manager of Operations Support in Tempe, AZ. You will lead the technical and professional development of your team, provide daily feedback, and conduct quarterly performance evaluations to drive results.

You will own account operations, including invoicing, collections, and client communications, serving as the liaison between field offices, customers, and the accounts team. This role requires strong leadership and a hands-on, collaborative style.

Qualifications

• BA/ BS in Business, Finance or Accounting preferred.
• External applicants: 1–3 years management experience.
• Internal applicants: Sr. BOA or equivalent with at least 9 months tenure.
• Ability to foster a team-oriented environment that is fair, open, honest and competitive.
• Ability to hold team members, peers and supervisors accountable.
• Strong knowledge of business policies and account management practices.
• Strong leadership, communication skills and work ethic.
• Ability to balance team and individual workload through time management, prioritization and organizational skills.
• Ability to coach, train and develop all team members.
• Ability to assess team performance and identify areas for improvement.

Responsibilities

• Primarily responsible for the technical and professional development of the employees on their team, including providing daily feedback and quarterly performance evaluations.
• Escalation point and support liaison for team, field office, and customer related issues.
• Management of customer accounts, including invoicing, collections, customer service and working with client to resolve outstanding issues.
• Support liaison for field office with general questions regarding the issues with the account from an operations and accounting perspective.
• Responsible for overseeing the day to day operations of their account(s).

Skills

Leadership

Communication

Time management

Organizational skills

Coaching / training

Team management

Education

BA/ BS in Business, Finance or Accounting

Job description

TEKsystems is seeking a Manager of Operations Support in Tempe, AZ. You will lead the technical and professional development of your team, provide daily feedback, and conduct quarterly performance evaluations to drive results.

You will own account operations, including invoicing, collections, and client communications, serving as the liaison between field offices, customers, and the accounts team. This role requires strong leadership and a hands-on, collaborative style.