Customer Support Ops Manager — Lead Teams Onsite in Tempe

Trident Consulting; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading staffing company is seeking a Customer Support Operations Manager in Tempe, AZ. The role involves managing the Merchant Sentiment Operations team, fostering collaboration, and developing team talent. The ideal candidate will have over 2 years of people leadership experience and familiarity with Salesforce, JIRA, and Workday. This is a contract position that requires onsite presence in the Tempe office.

Qualifications

• At least 2 years of people leadership experience.
• Proven ability to thrive in a fast-paced environment.
• Passion for developing teams to meet a high talent bar.

Responsibilities

• Oversee the day-to-day operations of the Merchant Sentiment team.
• Foster team collaboration and problem-solving.
• Conduct in-person meetings with team and partners.

Skills

People leadership

Fast-paced environment adaptability

Team development

Salesforce familiarity

JIRA familiarity

Workday familiarity

Tools

Excel

Google Sheets

Job description

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