Operations Support Intern

Twiddy and Company of Duck, Inc.; Ocean Dunes (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Twiddy and Company of Duck, Inc. is seeking a sharp, organized student or recent graduate to join our summer team as the logistical heart of daily operations in our North Carolina office.

You will learn real-time resource management, dispatch staff or vendors to maintenance tasks, and act as a central communications hub. You’ll gain transferable skills in process management, reporting, and vendor coordination while contributing to high service quality in a fast-paced environment.

Qualifications

• Highly organized and able to multitask effectively.
• Excellent written and verbal communication skills.
• Customer-centric attitude with a service mindset.
• Comfort with learning and using company software.

Responsibilities

• Real-Time Resource Management: dispatch staff or vendors to maintenance tasks.
• Communication Hub: update field staff, vendors, and owners and ensure timely completion.
• Process & Quality Control: enter work orders and ensure adherence to policies.
• System & Admin Support: run reports, manage shared inboxes, and assist with general office duties.

Skills

Super Organized

Clear Communicator

Service-Focused

Tech-Savvy

Job description

Are you sharp, organized, and ready to get real business experience this summer? Join our team and be the logistical heart of our daily operations!

This role is perfect for a college student or recent graduate who wants to develop highly valuable communication, resource management, and organizational skills in a fast-paced environment.

What You'll Actually Be Doing:

• Real-Time Resource Management: Managing the daily flow of all incoming requests (phone, email, communications platforms). You'll act as a dispatcher, quickly assigning the right staff or vendor to the right maintenance task.
• Communication Hub: Serving as the key contact for updates. This means following up with field staff, vendors, and property owners to ensure everyone is informed and tasks are completed on time.
• Process & Quality Control: Working with our operations team to ensure all work orders are correctly entered and follow company policies. You'll help us keep our service quality high!
• System & Admin Support: Becoming proficient in our software and handling core administrative tasks like running reports, managing shared inboxes, and assisting with general office duties.

What We're Looking For:

• Super Organized: Excellent at multitasking and prioritizing a high volume of work.
• A Clear Communicator: Professional and friendly, both on the phone and in writing.
• Service-Focused: You approach every interaction with a helpful, positive, and customer-centric attitude.
• Tech-Savvy: Able to quickly learn and use our essential company software.

Why Join Us This Summer?

• Gain Transferable Skills: Master the logistics and process management skills that are critical in any professional career.
• Direct Impact: Your work directly affects our operational efficiency and customer satisfaction.
• Great Team: Work in a supportive and dynamic environment.

Schedule Note: Working weekends is required. Ideally, two consecutive days off will be scheduled during the week.