Owner Services Intern

Twiddy & Company; Kitty Hawk (NC); On-site; USD 27,000 - 42,000; Full time

Job summary

Twiddy & Company in Kitty Hawk, NC invites motivated students and early-career professionals to join this summer as a homeowner relationship coordinator. You’ll translate academic skills into real-world client management, learn database tools like Salesforce, and contribute to high-end hospitality services.

You’ll build relationships with property owners, handle inquiries, and support strategic projects with a team-based, professional approach.

Qualifications

• Exceptional interpersonal skills and a professional, mature demeanor.
• Superior organizational skills and attention to detail.
• Ability to maintain objectivity and empathy while communicating policies and resolving conflicts.
• Proven ability to work and excel in a team environment.

Responsibilities

• Homeowner Relationship Management: Develop and maintain positive, trusting relationships with individual homeowners through proactive outreach and consistent follow-up.
• Professional Communication: Master verbal, written, and digital communication in a professional setting.
• Problem Solving & Resolution: Research, analyze, and troubleshoot complex owner issues and complaints, turning potential friction points into long-term loyalty.
• Database & Data Management: Utilize and update industry-standard database applications to accurately log all interactions and maintain detailed records.
• Team Support & Project Planning: Assist with assigned, strategic projects that require planning, coordination, and advanced knowledge of internal programs.

Skills

Interpersonal communication

Organizational skills

Professional communication

Team collaboration

Problem solving

Tools

Salesforce

Job description

Are you a natural people person who loves problem-solving? Join our team and gain real-world experience in high-end customer service and relationship management!

This role is an excellent opportunity to translate academic skills into professional experience within a high-growth hospitality environment. You will be responsible for managing and strengthening relationships with our property owners, gaining demonstrable skills in client management, data systems, and strategic communication.

What You'll Actually Be Doing:

Homeowner Relationship Management: Develop and maintain positive, trusting relationships with individual homeowners through proactive outreach (meetings, home visits, and functions) and consistent follow-up.

Professional Communication: Master verbal, written, and digital communication in a professional setting.

Problem Solving & Resolution: Research, analyze, and troubleshoot complex owner issues and complaints, turning potential friction points into long-term loyalty.

Database & Data Management: Utilize and update industry-standard database applications to accurately log all interactions and maintain detailed records.

Team Support & Project Planning: Assist with assigned, strategic projects that require planning, coordination, and advanced knowledge of internal programs.

What We’re Looking For:

Exceptional interpersonal skills and a professional, mature demeanor.

Demonstrated superior organizational skills and attention to detail.

Ability to maintain objectivity and empathy while communicating policies and resolving conflicts.

Proven ability to work and excel in a team environment.

Why Join Us This Summer?

Build Your Network: You'll be the main point of contact for our property owners, gaining invaluable experience in professional communication and client relations.

Get Real Business Experience: Learn to use professional database tools (like Salesforce) that employers look for. You’ll be managing projects and maintaining critical data.

Have Fun and Be Social: Meet homeowners, attend company functions, and communicate through phone, text, and email. Your interpersonal skills will be your best asset!

Schedule Note: Working weekends is required. Ideally, two consecutive days off will be scheduled during the week.