Operations Experience Intern (Spring 2027)

Zipline; San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Zipline is seeking an Operations Experience Intern to help design moments that inform, engage, and inspire as the company scales. You will work on internal communications, onboarding, events, and employee experience initiatives.

You’ll partner with the Head of Operations Experience and cross-functional teams in a fast-moving environment, turning ideas into polished resources for teams across the organization.

Qualifications

• Must have completed the second year of a bachelor’s degree.
• Strong written and verbal communication skills are essential.
• Excellent organization and attention to detail, with ability to manage multiple projects and deadlines.
• Demonstrates professionalism, discretion, and judgment when working with senior leaders.

Responsibilities

• Work on real projects across internal communications, events, onboarding, employee engagement, and systems.
• Help build an employee experience that grows with the organization.
• Draft, edit, and design communications to ensure clear, consistent, and actionable content.
• Plan and execute employee experiences across All Hands, events, onboarding, and culture-building moments.
• Collaborate with the Head of Operations Experience and cross-functional partners.

Skills

Written communication

Verbal communication

Attention to detail

Organization

Project management

Education

Second year of bachelor’s degree

Job description

• The way people experience a company isn’t defined by one big moment—it’s shaped by hundreds of small ones
• The first day on the job. A leader’s message after a major milestone. An All Hands that leaves you excited about where the company is going. Those moments don’t happen by accident
• Operations Experience exists to design those moments with intention. We partner with leaders across Operations to build the communications, systems, and experiences that help people feel informed, engaged, and inspired as the organization grows
• One day we might be designing a leadership experience, the next we could be reimagining onboarding, creating a new communications strategy, planning an event or recognition moment, or building tools that make it easier for teams to find the information they need
• We love turning ideas into experiences and bringing order to complexity. Above all, we believe the details matter in every moment
• As an Operations Experience Intern, you’ll work on real projects across internal communications, events, onboarding, employee engagement, and the systems we use to keep teams connected
• You may help build a new employee experience, organize information so it is easier to find, support an Operations event, develop communications, or turn an idea into a polished resource that teams can actually use
• Your work will contribute directly to shaping an Operations experience that grows alongside the organization. You’ll work closely with the Head of Operations Experience and cross-functional partners, learning how strategy moves from an idea to a fully executed experience in a fast-moving environment
• Support the development and execution of Operations communications, including drafting, editing, designing content, and ensuring information is clear, consistent, and actionable
• Plan and create employee experiences across All Hands, events, offsites, onboarding, and other culture-building moments
• Partner on the organization and innovation of internal resources and information systems, including digital workplace pages, communication calendars, design, and planning tools
• Assist with event and program planning from idea through execution, including timelines, logistics, communications, materials, and follow-up
• Conduct research, gather feedback, and help identify opportunities to make Operations experiences simpler and more engaging
• Learn how to manage projects across multiple stakeholders, balance strategy with execution, and build repeatable systems that can scale with a growing organization

You must have completed the second year of a bachelor’s degree, with an interest in communications, business, operations, employee experience, organizational design, or a related field. Master’s are also eligibleStrong written and verbal communication skills, with an ability to turn information into clear, concise, and engaging contentExcellent organization and attention to detail, including comfort managing multiple projects, deadlines, and moving pieces at onceDemonstrates exceptional professionalism, discretion, and judgment, with the confidence to work alongside senior leaders and represent Operations Experience in high-visibility settingsAbility to work onsite in our South San Francisco office 5 days a week (full time)Has a strong eye for design, organization, and content quality, with an instinct for creating work that is thoughtful, polished, and intuitive