Operations Support & Dispatch Specialist

wasteprocareers; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Waste Pro in West Palm Beach, FL is seeking an organized Operations Support Specialist to assist with dispatch, customer service, reporting, and scheduling coordination. The role supports management, drivers, and field staff to ensure efficient daily operations.

The position involves coordinating with operations personnel, maintaining records, and handling multiple responsibilities in a fast-paced environment. Rotational shifts include early mornings, evenings, weekends, and holidays as needed.

Qualifications

• High school diploma or GED is required.
• 2+ years in administrative, operations, dispatch, customer service, or related role.

Responsibilities

• Create, assign, monitor, and close customer service tickets daily.
• Support daily dispatch and route management activities.
• Maintain and distribute department communications, reports, and operational updates.
• Communicate with supervisors, managers, and field staff regarding service and operational issues.
• Prepare, maintain, and distribute operational and productivity reports.
• Assist with operational projects and process improvements.
• Respond to customer inquiries and assist in resolving service-related concerns.

Skills

Microsoft Excel

Microsoft Outlook

Microsoft Word

Communication

Organization

Problem-solving

Multi-tasking

Attention to detail

Education

High School diploma or GED

Tools

Dispatch software

Job description

Waste Pro in West Palm Beach, FL is seeking an organized Operations Support Specialist to assist with dispatch, customer service, reporting, and scheduling coordination. The role supports management, drivers, and field staff to ensure efficient daily operations.

The position involves coordinating with operations personnel, maintaining records, and handling multiple responsibilities in a fast-paced environment. Rotational shifts include early mornings, evenings, weekends, and holidays as needed.