Operations Support Specialist in West Palm Beach, FL

wasteprocareers; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Waste Pro in West Palm Beach, FL is seeking an organized Operations Support Specialist to assist with dispatch, customer service, reporting, and scheduling coordination. The role supports management, drivers, and field staff to ensure efficient daily operations.

The position involves coordinating with operations personnel, maintaining records, and handling multiple responsibilities in a fast-paced environment. Rotational shifts include early mornings, evenings, weekends, and holidays as needed.

Qualifications

• High school diploma or GED is required.
• 2+ years in administrative, operations, dispatch, customer service, or related role.

Responsibilities

• Create, assign, monitor, and close customer service tickets daily.
• Support daily dispatch and route management activities.
• Maintain and distribute department communications, reports, and operational updates.
• Communicate with supervisors, managers, and field staff regarding service and operational issues.
• Prepare, maintain, and distribute operational and productivity reports.
• Assist with operational projects and process improvements.
• Respond to customer inquiries and assist in resolving service-related concerns.

Skills

Microsoft Excel

Microsoft Outlook

Microsoft Word

Communication

Organization

Problem-solving

Multi-tasking

Attention to detail

Education

High School diploma or GED

Tools

Dispatch software

Job description

Operations Support Specialist

West Palm Beach, FL

Rotational Shifts

At Waste Pro, we do more than collect waste. We provide essential services that keep our communities clean, safe, and environmentally responsible. We are seeking a highly motivated Operations Support Specialist to join our West Palm Beach team.

This position is ideal for an organized, detail-oriented professional who thrives in a fast-paced environment and enjoys supporting daily operations, dispatch activities, customer service initiatives, and administrative functions. The Operations Support Specialist plays a key role in ensuring efficient communication, accurate reporting, and seamless operational support.

Position Summary

The Operations Support Specialist provides administrative and operational support to management, drivers, and field employees. This role assists with dispatch functions, customer service issues, reporting requirements, scheduling coordination, and various operational projects to help ensure efficient daily operations.

Outstanding Benefits

• Blue Cross Blue Shield Medical Coverage with Pathway to FREE healthcare
• Comprehensive Dental & Vision Coverage
• Supplemental Insurance Options, including Accident, Critical Illness, and Hospital Indemnity plans
• 100% Company-Paid Group Life Insurance

• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Career Advancement Opportunities

• 401(k) Retirement Plan with Generous Company Match to help you build long-term financial security
• Paid Time Off and Paid Holidays
• The Stability of a Family-Owned Company combined with the growth and resources of one of the nation's leading waste and recycling service providers

Essential Job Responsibilities

Operations & Administrative Support

• Create, assign, monitor, and close customer service tickets daily.
• Support daily dispatch and route management activities.
• Maintain and distribute department communications, reports, and operational updates.
• Communicate with supervisors, managers, and field staff regarding service and operational issues.
• Prepare, maintain, and distribute operational and productivity reports.
• Utilize company software systems for:
  • Time and attendance tracking
  • Safety incident reporting
  • Contract labor management
  • Operational reporting
• Assist with operational projects and process improvement initiatives.
• Respond to customer inquiries and assist in resolving service-related concerns.
• Coordinate scheduling and work assignments with operations personnel.
• Maintain accurate records and department documentation.
• Perform additional administrative and operational duties as assigned.

Customer Service & Operational Support

• Communicate professionally with customers regarding service requests and concerns.
• Escalate operational issues to appropriate management personnel.
• Support route optimization and customer service initiatives.
• Assist with special projects and departmental goals.

Additional Responsibilities

• Participate in company-sponsored training programs.
• Maintain working knowledge of Waste Pro systems, processes, and technology platforms.
• Support management with various operational initiatives and projects.
• Perform other duties as assigned by management.

Qualifications

Required

• High school diploma or GED.
• Two or more years of administrative, operations, dispatch, customer service, or related experience.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.

Preferred

• Previous experience in the waste industry, transportation, logistics, or fleet operations.
• Experience with dispatch, routing, or operations management software.
• Bilingual English/Spanish preferred.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Ability to work in both office and outdoor operational environments.
• Ability to occasionally lift up to 25 pounds.
• Ability to work flexible hours as operational needs require.

Work Environment

• Combination of office and field operations environment.
• Fast-paced, team-oriented setting.
• Rotational shifts that may include early mornings, evenings, weekends, and holiday coverage based on business needs.

QUALIFICATIONS:

• * Education Level: High School
• * Experience: 3 years of relevant work experience.
• Special Considerations/Physical Work Requirements:
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• * Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;
• * Required to exert physical effort in handling objects less than 20 pounds rarely;
• * Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
• * Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;