Operations Support Specialist in West Palm Beach, FL

Waste-Pro; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Coverage

Group Life Insurance

Disability Insurance

401(k) Match

Paid Time Off

Paid Holidays

EAP

Job summary

Waste Pro of Florida in West Palm Beach is seeking an organized Operations Support Specialist to join our team. This role provides administrative and operational support, handling dispatch assistance, reporting, scheduling, and customer service initiatives to ensure smooth daily operations.

The ideal candidate will have strong MS Office skills, attention to detail, and the ability to multitask in a fast-paced environment. Rotational shifts and a family-owned company culture support career growth.

Qualifications

• High school diploma or GED required.
• 2+ years in admin, operations, dispatch, or customer service.
• Proficient with Microsoft Office (Excel, Outlook, Word).
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy.

Responsibilities

• Create, monitor, and close customer service tickets daily.
• Support dispatch and route management activities.
• Prepare and distribute operational reports.
• Communicate with supervisors and field staff about service issues.
• Coordinate scheduling and work assignments.

Skills

MS Office Suite

Excel

Communication

Organization

Multi-tasking

Detail-oriented

Education

High School Diploma/GED

Job description

Operations Support Specialist in West Palm Beach, FL

#30836

West Palm Beach, Florida, United States

Waste Pro of Florida

Summary

Operations Support Specialist

West Palm Beach, FL

Rotational Shifts

At Waste Pro, we do more than collect waste. We provide essential services that keep our communities clean, safe, and environmentally responsible. We are seeking a highly motivated Operations Support Specialist to join our West Palm Beach team.

This position is ideal for an organized, detail-oriented professional who thrives in a fast-paced environment and enjoys supporting daily operations, dispatch activities, customer service initiatives, and administrative functions. The Operations Support Specialist plays a key role in ensuring efficient communication, accurate reporting, and seamless operational support.

Position Summary

The Operations Support Specialist provides administrative and operational support to management, drivers, and field employees. This role assists with dispatch functions, customer service issues, reporting requirements, scheduling coordination, and various operational projects to help ensure efficient daily operations.

Employees and offer an exceptional benefits package, including:

• Blue Cross Blue Shield Medical Coverage with Pathway to FREE healthcare
• Supplemental Insurance Options, including Accident, Critical Illness, and Hospital Indemnity plans
• 100% Company-Paid Group Life Insurance
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan with Generous Company Match to help you build long-term financial security
• Paid Time Off and Paid Holidays
• The Stability of a Family-Owned Company combined with the growth and resources of one of the nation's leading waste and recycling service providers

Operations & Administrative Support

• Create, assign, monitor, and close customer service tickets daily.
• Support daily dispatch and route management activities.
• Maintain and distribute department communications, reports, and operational updates.
• Communicate with supervisors, managers, and field staff regarding service and operational issues.
• Prepare, maintain, and distribute operational and productivity reports.
• Utilize company software systems for:
• Time and attendance tracking
• Safety incident reporting
• Contract labor management
• Operational reporting
• Assist with operational projects and process improvement initiatives.
• Respond to customer inquiries and assist in resolving service-related concerns.
• Coordinate scheduling and work assignments with operations personnel.
• Maintain accurate records and department documentation.
• Perform additional administrative and operational duties as assigned.

Customer Service & Operational Support

• Communicate professionally with customers regarding service requests and concerns.
• Escalate operational issues to appropriate management personnel.
• Support route optimization and customer service initiatives.
• Assist with special projects and departmental goals.

Additional Responsibilities

• Participate in company-sponsored training programs.
• Maintain working knowledge of Waste Pro systems, processes, and technology platforms.
• Support management with various operational initiatives and projects.
• Perform other duties as assigned by management.

Qualifications

Required

• High school diploma or GED.
• Two or more years of administrative, operations, dispatch, customer service, or related experience.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.

Preferred

• Previous experience in the waste industry, transportation, logistics, or fleet operations.
• Experience with dispatch, routing, or operations management software.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Ability to work in both office and outdoor operational environments.
• Ability to occasionally lift up to 25 pounds.
• Ability to work flexible hours as operational needs require.
• Combination of office and field operations environment.
• Fast-paced, team-oriented setting.
• Rotational shifts that may include early mornings, evenings, weekends, and holiday coverage based on business needs.

If you are looking for a rewarding career with a growing industry leader and enjoy supporting a dynamic operations team, we encourage you to apply for the Operations Support Specialist position in West Palm Beach, FL and become part of the Waste Pro family.

CDL Required

No CDL Required

Qualifications

• Education Level: High School
• Experience: 3 years of relevant work experience.

Special Considerations/Physical Work Requirements:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;
• Required to exert physical effort in handling objects less than 20 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.