Operations Support Coordinator

Airxcel, Inc.; Elkhart (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short and long-term disability

Life insurance

401(k) with company match

Paid time off and holidays

Opportunities for growth and training

Job summary

Airxcel, Inc. in Elkhart, IN is seeking an Operations Support Coordinator to manage backorder requests and coordinate with production, planning, purchasing, shipping, and customer service teams.

The role emphasizes timely communication and accurate order status updates to support fast-paced operations. The successful candidate will maintain reports, handle high email volumes from sales and vendors, and contribute to continuous improvement initiatives.

Qualifications

• Experience in operations support, order management, or administrative support in a manufacturing environment preferred.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple tasks and changing priorities with minimal supervision.
• Detail-oriented with ability to ensure data accuracy in systems.

Responsibilities

• Manage and track backorder requests from receipt through resolution.
• Coordinate with production, planning, purchasing, shipping, and customer service teams for accurate order status updates.
• Prepare, maintain, and distribute operational reports as requested by management.
• Respond to high volumes of emails from sales representatives, vendors, and internal teams.
• Serve as a primary point of contact for sales team requests and inquiries.
• Research and resolve issues related to orders, inventory, backorders, and shipments.
• Monitor open orders and communicate delays and delivery estimates.
• Assist with data entry, order maintenance, and record accuracy in company systems.
• Generate reports and identify trends, issues, and improvement opportunities.
• Collaborate with cross-functional teams to support customer expectations and operations.
• Maintain organized records related to orders and reporting.
• Support operational projects and continuous improvement initiatives.
• Assistance with meeting prep, document creation, and follow-up as needed.
• Perform other duties as assigned by the Director of Operations.

Skills

Communication

Organizational skills

Multitasking

Problem solving

MS Office

Tools

ERP/MRP systems

Microsoft Excel

Inventory management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Support Coordinator

Midwest-000702 Full Time Office Benefit Class Elkhart, IN, US

5 days ago Requisition ID: 1277

Salary Range: $20.00 To $25.00 Hourly

Operations Support Coordinator

Reports To:

Director of Operations

Job Summary:

In this role, you will support daily operations by managing backorder requests, responding to sales team inquiries, maintaining reports, and ensuring timely communication across departments. This position requires strong organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

• Manage and track backorder requests from receipt through resolution.
• Coordinate with production, planning, purchasing, shipping, and customer service teams to provide accurate order status updates.
• Prepare, maintain, and distribute operational reports as requested by management.
• Respond promptly and professionally to a high volume of emails from sales representatives, vendors, and internal team members.
• Serve as a primary point of contact for requests and inquiries from the sales team.
• Research and resolve issues related to orders, inventory, backorders, and shipments.
• Monitor open orders and communicate delays, changes, and expected delivery dates.
• Assist with data entry, order maintenance, and record accuracy within company systems.
• Generate reports and review data to identify trends, issues, and opportunities for improvement.
• Work closely with cross-functional teams to support customer expectations and operational needs.
• Maintain organized electronic and paper records related to orders, communications, and reporting.
• Support operational projects and continuous improvement initiatives.
• Assist with meeting preparation, document creation, and follow-up activities as needed.
• Perform other duties and special projects as assigned by the Director of Operations.

Qualifications:

• Previous experience in operations support, order management, administrative support, or a manufacturing environment is preferred.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple tasks and changing priorities with minimal supervision.
• Strong problem-solving and critical-thinking skills.
• Proficiency with Microsoft Office Suite, particularly Excel, Outlook, and Word.
• Experience with ERP, MRP, or inventory management systems is preferred.
• Strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment and meet deadlines.
• Customer-focused mindset with strong follow-through and a team-oriented attitude.
• Willingness to work flexible hours, including overtime, if required.

• Competitive salary based on experience
• Medical (PPO and HDHP plans), dental, vision insurance
• Short and long-term disability
• Accident, hospital, and critical illness insurance available
• Company-paid life insurance
• Voluntary life insurance for family members
• 401(k) with company match
• Paid time off and holidays
• Opportunities for growth, advancement, and continued training