Customer Service/Inside Sales

Airxcel, Inc.; Elkhart (IN); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401(k) match

Health insurance (PPO plans)

STD/LTD

Company-paid Life Insurance

Voluntary Life Insurance

Job summary

Airxcel, Inc. in Elkhart, IN is seeking an Inside Sales specialist to support the sales team by preparing pricing documentation and proposals, handling customer calls and emails, and assisting with customer and internal paperwork.

The ideal candidate has at least one year in administrative roles, strong communication, organization, and MS Office skills, and can manage data entry, reporting, and calendar coordination to keep the sales process running smoothly.

Qualifications

• Bachelor's degree or related field and/or equivalent experience.
• At least one year of related experience required.
• Excellent verbal and written communication and customer service skills.

Responsibilities

• Process and support sales orders, coordinating with production and logistics for timely fulfillment.
• Update and maintain the sales database with new customer information and interactions.
• Prepare pricing documents and proposals for customers and assist with sales reporting.
• Respond to customer inquiries via email, phone, or in person with accurate information.
• Assist in sales forecasting, budgeting, and maintaining sales collateral.

Skills

Communication

Customer service

Organizational skills

Time management

MS Office

Education

Bachelor's degree or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Office Benefit Class Elkhart, IN, US

3 days ago Requisition ID: 1266

Job Summary:

We are seeking a dedicated Inside Sales position to provide excellent support to our sales team. Your daily job duties include preparing pricing documentation and proposals for customers, responding to customer calls and emails, and assisting the sales staff in completing customer and internal paperwork. You will also follow up with customers to ensure they are satisfied with their products and services, input data into our customer management system, and manage the sales department’s calendar. We prefer candidates who have at least one year of experience in administrative roles.

Duties/Responsibilities:

• Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as production and logistics, to ensure timely order fulfillment.
• Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.
• Assist in Sales Reporting: Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics. Provide regular updates on sales metrics to the sales team and management.
• Handle Inquiries and Correspondence: Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant departments.
• Sales Support: Provide administrative support to the sales team, including scheduling meetings, preparing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.
• Order and Inventory Management: Monitor inventory levels, coordinate with suppliers for timely replenishment, and track shipments. Ensure accurate stock levels and assist in resolving any discrepancies.
• Coordinate Sales Events: Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.
• Maintain Customer Relations: Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor's degree or related field and/or equivalent experience.
• At least one-year related experience required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• 401(k) - with a match
• Health insurance (PPO plans)
• STD/LTD
• Company-paid Life Insurance
• Voluntary Life Insurance for employees, spouses, and children