Customer Service/Inside Sales

Airxcel-1; Elkhart (IN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

401(k) with match

Health insurance (PPO)

STD/LTD

Company-paid Life Insurance

Voluntary Life Insurance

Job summary

Airxcel-1 in Elkhart, IN is seeking an Inside Sales support specialist to aid the sales team with pricing, proposals, and customer communications. You will input data into the CRM, manage the sales calendar, and ensure accurate order fulfillment through collaboration with production and logistics.

The role emphasizes strong communication, organizational skills, and a customer-centric approach, with at least one year in administrative work. Office benefits apply.

Qualifications

• Bachelor's degree or related field and/or equivalent experience.
• At least one year of related experience in administrative roles.
• Proficient with Microsoft Office Suite and related software.

Responsibilities

• Process sales orders accurately and coordinate with production and logistics for timely fulfillment.
• Maintain and update the sales database with new customer information and interactions.
• Prepare and generate sales reports, inventory levels, and customer analytics.
• Respond promptly to inquiries via email, phone, or in person with product and pricing information.
• Provide administrative support to the sales team, including meetings and proposals.
• Monitor inventory, coordinate replenishment, and track shipments to resolve discrepancies.
• Coordinate sales events, registrations, and on-site support as needed.
• Build and maintain strong customer relationships and identify upsell opportunities.

Skills

Excellent verbal and written

Interpersonal skills

Organizational skills

Time management

Work under pressure

Proficient with Microsoft Office

Education

Bachelor's degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Office Benefit Class Elkhart, IN, US

Job Summary:

We are seeking a dedicated Inside Sales position to provide excellent support to our sales team. Your daily job duties include preparing pricing documentation and proposals for customers, responding to customer calls and emails, and assisting the sales staff in completing customer and internal paperwork. You will also follow up with customers to ensure they are satisfied with their products and services, input data into our customer management system, and manage the sales department’s calendar. We prefer candidates who have at least one year of experience in administrative roles.

Duties/Responsibilities:

• Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as production and logistics, to ensure timely order fulfillment.
• Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.
• Assist in Sales Reporting: Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics. Provide regular updates on sales metrics to the sales team and management.
• Handle Inquiries and Correspondence: Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant departments.
• Sales Support: Provide administrative support to the sales team, including scheduling meetings, preparing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.
• Order and Inventory Management: Monitor inventory levels, coordinate with suppliers for timely replenishment, and track shipments. Ensure accurate stock levels and assist in resolving any discrepancies.
• Coordinate Sales Events: Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.
• Maintain Customer Relations: Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor's degree or related field and/or equivalent experience.
• At least one-year related experience required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• 401(k) - with a match
• Health insurance (PPO plans)
• STD/LTD
• Company-paid Life Insurance
• Voluntary Life Insurance for employees, spouses, and children