Operations Coordinator

Archway Marketing Services; South Bend (IN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Life, AD&D insurance

PTO

Recognition programs

401(k)

Employee assistance program

Employee discounts

Job summary

Archway Marketing Services in South Bend, IN is seeking a full-time warehouse associate to support inventory movement, order processing, and compliance with client SLAs. The shift is Monday–Friday, 7:00 am to 3:30 pm, with a pay rate of $17.50 per hour.

Ideal candidates have a High School Diploma or GED (Associates preferred), basic PC skills, and strong math, reading, and communication abilities. Warehouse experience and WMS familiarity are preferred.

Qualifications

• High School Diploma or GED required; Associates degree preferred.
• 1 year warehouse experience preferred.
• PC computer skills required.
• Strong math and reading skills.
• Strong analytical aptitude.
• Strong written and verbal communication.
• Ability to work independently or in a team environment.
• Ability to pay attention to detail and ensure accuracy.
• Physical requirements include lifting (40lbs) and standing for long periods.

Responsibilities

• Create tasks to move inventory.
• Prepare picking area.
• Print order to move product to meet client SLA.
• Handle returns.
• Monitor and coordinate Pick location replenishments.
• Coordinate inbound delivery appointments and receiving shipments.
• Coordinate pull and delivery of needed inventory items for line jobs.
• Compliance – gather data and manage hold inventory and related reporting.
• Order processing – research and report order errors; update error processes.
• Compile and publish client scorecards and other metric reporting.
• Define and update department processes for improvements.
• Late and rush order recap reporting.
• All cross-team communications will be via email or other tools as appropriate.
• Escalate order issues when information is not received to move orders forward.
• Distribute client-specific reports.
• Monitor, reconcile and publish daily Open Orders Report.
• Create and coordinate inventory forecasting tools for assigned clients.
• Troubleshooting and resolution of order issues identified.

Skills

Math and reading skills

Analytical aptitude

Written and verbal communication

Independent and team work

Education

High School Diploma or GED

Associates degree preferred

Tools

PC computer skills

WMS experience

Job description

• Life, AD&D, short- and long-term disability insurance
• Generous paid time off (PTO)
• Recognition programs and service awards
• 401 (k)
• Employee assistance program, including identity theft protection and travel assistance
• Employee discount programs.

Type: Full-Time

Pay Rate: $17.50

Shift: Monday - Friday 7:00 am - 3:30 pm

Location: South Bend, IN

Perks Archway Offers

• Life, AD&D, short- and long-term disability insurance
• Generous paid time off (PTO)
• Recognition programs and service awards
• 401 (k)
• Employee assistance program, including identity theft protection and travel assistance
• Employee discount programs.

Major Areas Of Performance

• Create task to move inventory
• Prepare picking area
• Print order to move product to meet client SLA
• Handle returns
• Monitor and coordinate Pick location replenishments
• Coordinate inbound delivery appointments and receiving shipments
• Coordinate pull and delivery of needed inventory items for line jobs
• Compliance - For client specific needs – coordinate all compliance related requirements, gather data and manage hold inventory and all compliance-related reporting.
• Order Processing - Research and mange reporting of order errors. Update and implement Order error process.
• Compile and publish Client Scorecard and other metric reporting within organization.
• Define and update existing department Processes for improvements when identified
• Late and Rush Order Recap Reporting
• All cross team communications will be done via email, when needed, or other tools as appropriate.
• Communicate professional while working through issues with all team members.
• Escalates Order Issues when information is not received that is needed to get action required to move orders forward, when appropriate.
• Distribute Client Specific Reports
• Monitor, reconcile and publish daily Open Orders Report, per Open Orders Process
• Create and coordinate inventory forecasting tools for assigned clients.
• Troubleshooting and Resolution of Order Issues Identified
• Proactively works Order issues as appropriate, and follow up with assigned teams when resolution is not moving forward in a timely manner.
• Trouble shoots issues from Issues reported to the Order Management group to identify root cause or other systemic problems. Identify and help implement solutions to encourage positive change.
• Coordinate resolution between various departments to identify and Order Issues preventing successful order fulfillment, processing or shipment to the client.
• Maintain a clean, organized and safe work area
• Support and maintain corporate quality, health and safety standards, processes, policies, practices and work instructions. (ISO standards where applicable)
• All other duties as assigned

Qualifications Required

• High School Diploma or GED required; Associates degree preferred
• Previous Warehouse Management Systems (WMS) experience preferred
• 1 year warehouse experience
• PC computer skills required
• Strong math and reading skills
• Strong analytical aptitude
• Strong written and verbal communication
• Ability to work independently or in a team environment
• Ability to pay attention to detail to ensure accuracy
• Physical requirements include lifting (40lbs), carrying, bending, sitting, stretching, and standing for long periods of time