Operations Support & Compliance Specialist

Hawaiiusa-Federal-Credit-Union; Honolulu (HI); On-site; USD 56,000 - 69,000; Full time

Job summary

Hawaiiusa-Federal-Credit-Union in Honolulu, HI seeks an Operations Support Officer to provide day-to-day operational, systems, and administrative support across branches. You will conduct operational reviews, manage system administration, and assist with reporting, policy adherence, and compliance tasks.

The role requires 3+ years in retail banking operations, a high school diploma, and willingness to travel to branches as needed.

Qualifications

• 3+ years of experience in retail banking operations or branch support.
• Demonstrated ability to efficiently handle operational issues.
• High School Diploma or equivalent.

Responsibilities

• Provide day-to-day operational support to branches and internal stakeholders, ensuring timely and effective resolution of inquiries, requests, and operational issues.
• Conduct branch observations, operational reviews, certifications, and follow-up activities to assess adherence to policies, procedures, and operational standards.
• Administer and support assigned operational systems, applications, and related processes.
• Investigate, troubleshoot, and resolve operational and system-related issues, coordinating with business partners and vendors as needed.
• Assist in the development, maintenance, and communication of operational procedures, job aids, and supporting documentation.
• Maintain issue logs, documentation, operational records, and system data to ensure accuracy and timely follow-up.
• Prepare, analyze, and distribute operational reports, identifying trends, exceptions, and areas requiring attention.
• Participate in testing, system enhancements, process improvements, and project-related activities by providing operational feedback and support.
• Identify policy, procedural, operational, or compliance concerns and elevate issues, risks, and recurring trends to leadership as appropriate.
• Support audit requests, operational reviews, compliance activities, and remediation efforts.
• Document findings, observations, recommendations, and operational concerns in a clear, accurate, and timely manner.
• Partner with branch teams to promote operational consistency, procedural adherence, and effective operational practices.
• Serve as a support resource for departmental and enterprise initiatives and projects.
• Perform other duties as assigned.

Skills

Retail banking operations

Education

High School Diploma or equivalent

Job description

Hawaiiusa-Federal-Credit-Union in Honolulu, HI seeks an Operations Support Officer to provide day-to-day operational, systems, and administrative support across branches. You will conduct operational reviews, manage system administration, and assist with reporting, policy adherence, and compliance tasks.

The role requires 3+ years in retail banking operations, a high school diploma, and willingness to travel to branches as needed.