Banking Operations & Systems Support Specialist

HawaiiUSA FCU

Honolulu, Northern (HI, KY)

Hybrid

USD 56,000 - 69,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Paid time off

401(k)

Tuition assistance

Job summary

HawaiiUSA FCU in Honolulu, HI is seeking an Operations Support Officer to provide day-to-day operational and administrative support to branches and internal stakeholders. The role includes conducting operational reviews, system administration, issue resolution, reporting, and supporting audits and compliance, with a focus on improving consistency, efficiency, and member service.

This full-time position offers competitive pay and comprehensive benefits.

Qualifications

3+ years of experience in retail banking operations or branch support.
Ability to efficiently handle operational issues.
High School Diploma or equivalent.

Responsibilities

Provide day-to-day operational support to branches and stakeholders.
Conduct branch observations, operational reviews, certifications, and follow-up activities.
Administer and support assigned operational systems, applications, and related processes.
Investigate, troubleshoot, and resolve operational and system-related issues.
Prepare, analyze, and distribute operational reports, identifying trends and exceptions.
Assist in testing, system enhancements, and process improvements.
Identify policy, procedural, operational, or compliance concerns and elevate issues to leadership.
Support audit requests, operational reviews, compliance activities, and remediation efforts.
Document findings, observations, recommendations, and operational concerns.