Operations Support Associate (Transportation/Logistics)

American International Transportation, Inc.; Kentwood (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance (PPO & HSA Options)

PTO & Holidays

401K with 4% Match (Roth & Traditional

Birthday off

Advancement opportunities

Job summary

American International Transportation, Inc. is seeking an Operations Support Specialist to help track and trace shipments, schedule appointments, and enter shipment data, ensuring on-time departures and arrivals. The ideal candidate is driven, dependable, and a true team player.

Experience in logistics/transportation and strong data entry skills are valued. This onsite role offers opportunities to work with carriers and customers in a fast-paced environment with a strong work ethic.

Qualifications

• High School degree or GED; Associates preferred.
• Experience in logistics/transportation preferred.
• Proficient with Microsoft Office tools and Transport Management Systems (TMS); Aljex experience preferred.
• Excellent customer service attitude and attention to detail.
• 1–3 years of data entry experience.

Responsibilities

• Provide operational excellence to customers, carriers and suppliers.
• Prepare itemized invoices and record amounts due for items purchased or services rendered.
• Process Carrier Onboarding paperwork, including data entry and document collection.
• Set appointments with carriers via phone and email.
• Provide timely and accurate shipment information to carriers.
• Audit load information for accuracy and completion.
• Complete customer, carrier and supplier requests with urgency.
• Track and trace shipments to best serve customers.
• Enter shipment data with a focus on quality and accuracy.
• Inform carriers of order information, such as unit prices and shipping dates.

Skills

Data entry

Customer service

Detail oriented

Team player

Education

High School/GED

Associates degree preferred

Tools

Microsoft Office

TMS (Aljex preferred)

Job description

Who is American International Transportation?

We are leaders in the transportation business who are shaping the future of logistics. We leverage our deep relationships with hundreds of carriers around the nation to provide our customers with the highest quality transportation service at the best possible prices. We are a team of passionate hustlers that pride ourselves in creating value by offering reliable transportation services, innovative solutions, flexible thinking, and unparalleled customer service. We partner with carriers around the nation to help our customers reduce cost by developing efficiencies in their supply chain. We HUSTLE behind the scenes to ensure smooth and consistent order fulfillment, delivered to 48 states through our just-in-time distribution network. Our experienced team are highly engaged and knowledgeable in the transportation industry with over 25 years of experience!

Job Summary:

Reporting to the Operations Manager, this role ensures operational excellence by supporting both internal and external customers and carriers. Responsibilities include oversight and assistance with tracking and tracing shipments, making appointments, entering shipment data, and communicating to help resolve issues and ensure on-time departures and arrivals.

The ideal candidate for this role is driven, dependable, and a true team player. Candidates with industry experience who demonstrate both a strong work ethic and the ability to act with urgency will excel here.

Job Responsibilities:

1. 1.Provide operational excellence to customers, carriers and suppliers.
2. 2. Prepare itemized invoices and record amounts due for items purchased or services rendered.
3. 3. Processing Carrier Onboarding paperwork, including tasks such as: Data entry, collecting paperwork, navigating software system.
4. 4. Setting appointments with carriers through phone and email.
5. 5. Provide timely and accurate shipment information to carriers.
6. 6. Audit load information for accuracy and completion.
7. 7. Complete customer, carrier and supplier requests with a sense of urgency.
8. 8. Track and trace shipments in a timely manner to best serve our customers.
9. 9. Enter shipment data ensuring a commitment to quality and accuracy.
10. 10. Inform carriers by email or telephone of order information, such as unit prices, shipping dates, and planning for any anticipated delays.
11. 12. Answer telephones - providing superior customer service and transferring calls.
12. 13. Conducting "Check Calls" to verify status of a truckloads and delivery confirmations.
13. 14. Other duties as required by the business.

Preferred Job Qualifications:

• High School degree or GED equivalent; Associates Degree preferred.
• Experience working in logistics/transportation is preferred.
• Experience with Microsoft Office Tools and Transport Management Systems (TMS); Aljex experience preferred.
• Excellent customer service attitude.
• High level of detail orientation & organization skills.
• Strong team skills & ability to work independently.
• 1-3 years of data entry experience.
• Health/Vision/Dental Insurance (PPO & HSA Options)
• PTO (available at 60days!)
• Paid holidays + Birthday off!
• 401K with 4% Match ( Roth & Traditional Options)
• Supportive & Team oriented Environment!
• Opportunities for Advancement in a Growing Company!

*Onsite required: Monday - Friday: 8:00am - 5:0pm