Operations Support Associate

NextPath Workforce Solutions; Southfield (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

NextPath Workforce Solutions is seeking an Operations Support Associate to handle document processing & data entry within our Finance team. You will contribute to efficient workflows through careful attention to detail and strong customer service skills.

You’ll manage end-to-end mail workflows, review client documents for policy compliance, and collaborate with internal teams to keep documents moving while supporting onboarding and process improvements.

Qualifications

• 2+ years of customer service experience in a corporate environment.
• Strong verbal and written communication skills.
• Attention to detail with ability to follow structured processes.
• Comfortable with phone-based follow-up and documentation.

Responsibilities

• Manage returned mail workflows end-to-end including calls, scanning, emailing, and batching.
• Review and update client documents to meet internal policies and regulations.
• Answer operational and compliance questions via phone and email.
• Collaborate with internal teams to keep documents moving and support onboarding.

Skills

Customer service

Verbal communication

Written communication

Documentation

Education

High school diploma or equivalent

Job description

Operations Support Associate - Document Processing & Data Entry

The role is in Finance

About the role

Join a fast-paced operations team supporting critical documentation workflows. This role is ideal for someone with strong customer service skills, sharp attention to detail, and comfort working through structured processes.

What you’ll do

• Manage returned mail workflows end-to-end: outbound calls, scanning, documenting, emailing, batching
• Review/update client account documents to ensure they meet internal policies and regulatory requirements
• Answer operational and compliance questions via phone/email
• Partner with internal teams to resolve issues and keep documents moving
• Support onboarding/training and continuous process improvement as needed

Requirements (must have)

• High school diploma or equivalent
• 2+ years of customer service experience (corporate environment preferred)
• Professional demeanor with strong verbal and written communication
• Comfortable with phone-based follow‑up and detailed documentation work

Important background check note

Candidates who accept an offer will complete fingerprinting as part of the background check. Items in a candidate’s history may require documentation and can extend clearance by 2–3 weeks—we set expectations upfront