Client Service Associate

SPS North America; Jersey City (NJ); On-site; USD 38,000 - 58,000; Full time

Job summary

SPS North America is seeking a Client Services Associate in Jersey City, NJ to support document preparation, scanning, indexing, and records management while aiding in preserving important business records. The role includes cross-training for reception coverage and light facilities support as operations require.

You will help convert physical records into organized digital files to support business continuity and accessibility, while delivering reliable service to internal teams and

Qualifications

• High School Diploma or equivalent required.
• 1+ years of related experience preferred.
• Ability to learn document management systems and site procedures.
• Must follow onsite security policies, including restrictions on phones and imaging devices on active work floors.

Responsibilities

• Receive, sort, and track incoming mail and packages.
• Operate and maintain multifunction devices (MFDs) and support copy/print requests.
• Monitor, replenish, and order office supplies; assist with meeting room setups.
• Deliver exceptional customer service and build positive relationships with employees and internal teams.
• Cross train backup personnel on procedures and support additional operational needs during downtime.

Skills

Attention to detail

Repetitive work

Organizational skills

Time management

Microsoft Office

Independent worker

Records management

Education

High School Diploma

1+ years experience

Tools

Document management systems

Job description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Typical Work Schedule: Monday–Friday | 8:00AM-5:00PM

Power the Transition from Paper to Digital

If you enjoy structured work, repetitive tasks, and working behind the scenes to keep operations moving, this role is for you. As a Client Services Associate, you’ll support document preparation, scanning, indexing, and records management activities while helping preserve important business records.

This role also serves as a cross-trained team member, providing reception/concierge coverage and light facilities support as operational needs require.

Why This Role Matters

Your work ensures physical records are accurately converted into organized digital files that support business continuity and accessibility.

What You’ll Do

Mail & Document Operations

• Receive, sort, and track incoming mail and packages using chain-of-custody systems
• Process outgoing mail and shipments
• Notify employees of deliveries and respond to mail and package inquiries
• Distribute mail, packages, and office materials to company personnel

Business Service Center & Equipment Support

• Operate and maintain multifunction devices (MFDs), including replenishing toner and paper
• Support copy/print requests and submit service tickets when needed
• Maintain an organized and professional Business Service Center

Office & Hospitality Support

• Monitor, replenish, and order office supplies
• Restock pantry, kitchen, conference, and meeting areas
• Assist with meeting room setups and office moves
• Perform light maintenance and cleaning duties as needed

Client Service & Cross-Functional Support

• Deliver exceptional customer service and build positive relationships with employees and internal teams
• Handle sensitive matters with professionalism and discretion
• Provide reception or concierge coverage as needed
• Cross train backup personnel on procedures and support additional operational needs during downtime

What You Bring

• Strong attention to detail and accuracy
• Ability to perform repetitive work in a fast-paced environment
• Strong organizational and time management skills
• Basic computer proficiency, including Microsoft Office
• Ability to work independently and adapt to changing priorities
• Experience with document imaging, records management, or shipping/receiving is a plus

Qualifications

• High School Diploma or equivalent required
• 1+ years of related experience preferred
• Ability to learn document management systems and site procedures
• Must follow onsite security policies, including restrictions on phones and imaging devices on active work floors

Physical Requirements

• Ability to lift and move boxes/packages up to 40–60 lbs. using appropriate equipment
• Ability to stand, walk, bend, kneel, and sit for extended periods
• Manual dexterity required for operating scanners and office equipment

Travel: None or Negligible

Other Duties: Responsibilities may change based on operational needs.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status: This posting is for an existing vacancy.