Operations Support Associate

Brooklyn Waldorf School; New York (NY); On-site; USD 33,000 - 39,000; Part time

Job summary

Brooklyn Waldorf School is seeking a Part-Time Front Desk & After School Support role. This afternoon position helps with front desk coverage, family communication, and program coordination, including After School and library operations.

You will assist with dismissal, attendance, and transitions, while maintaining a welcoming environment and strong partnership with staff and families. On-site work is required in Brooklyn.

Qualifications

• Strong organizational and time-management abilities required.
• Excellent written and verbal communication with families.
• Ability to work collaboratively with staff and vendors.
• Comfort in a fast-paced school environment.
• Willingness to learn Waldorf education concepts.

Responsibilities

• Provide Front Desk coverage during afternoon and early evening hours.
• Welcome and assist students, families, staff, visitors, and vendors entering the School.
• Support afternoon dismissal and ensure students connect with After School or authorized adults.
• Respond to routine family questions and escalate complex concerns.
• Assist with day-to-day Front Desk operations including phones and messages.
• Maintain a safe, organized, and welcoming front entrance and dismissal environment.
• Serve as a point of contact for After School programming and coordinate attendance and schedules.
• Communicate program updates and logistics to families and instructors.
• Coordinate with Business Office on registration or program questions.
• Escalate significant concerns to school leadership.

Skills

Organizational skills

Time management

Communication

Teamwork

Multitasking

Tools

Google Workspace

Job description

REPORTS TO: Head of Finance and Operations

EMPLOYMENT STATUS: Part Time, Non-Exempt

SCHEDULE: Monday-Friday, generally 1:00 -6:00 p.m., approximately 25 hours per week. Occasional additional hours or evening events may be required with prior approval.

EMPLOYMENT PERIOD: September 9, 2027 - July 30, 2027

COMPENSATION: $24-$28/hour, depending upon relevant experience.

LOCATION: 11 Jefferson Avenue, Brooklyn, NY 11238 (on-site)

Job Summary

This position provides afternoon support across the School's Front Desk, After School, and library operations. The role supports day-to-day school operations, afternoon dismissal, family communication, student transitions, After School programming, and the organization and maintenance of library resources.

Responsibilities

FRONT DESK COVERAGE & FAMILY SUPPORT

• Provide Front Desk coverage during the afternoon and early evening hours
• Welcome and assist students, families, staff, visitors, and vendors entering the School
• Support afternoon dismissal and help ensure students are connected with the appropriate After School class, Aftercare group, or authorized adult
• Respond to routine family questions and direct more complex concerns to the appropriate staff member or administrator
• Support general Front Desk operations, including answering phones, receiving messages, and assisting with day-to-day school needs
• Help maintain a safe, organized, and welcoming front entrance and dismissal environment

AFTER SCHOOL COMMUNICATION & PROGRAM SUPPORT

• Serve as a day-to-day point of contact for families regarding After School programming
• Communicate routine updates regarding program schedules, cancellations, room changes, instructor absences, and other program logistics
• Help maintain accurate After School attendance, rosters, enrollment information, and daily program updates
• Communicate with After School instructors regarding attendance, student needs, room assignments, and schedule changes
• Support student transitions from the school day into After School programming and Aftercare
• Coordinate with the Business Office and relevant staff regarding family questions related to registration or program participation
• Escalate significant student, family, staffing, or program concerns to school leadership

COLLABORATION & COMMUNICATION

• Work closely with Front Desk staff, After School instructors, faculty, library support staff, and the Business & Operations Office
• Maintain clear, warm, and professional communication with families
• Help ensure information is shared consistently among the Front Desk, After School team, faculty, and school administration
• Participate in relevant meetings or check-ins related to Front Desk, After School, library, and general school operations as needed
• Provide general operational support during the afternoon as priorities arise

Requirements

• Experience working with children and families or in a school, childcare, library, or After School environment preferred
• Strong organizational and time-management skills
• Ability to manage multiple priorities in a busy school environment
• Strong written and verbal communication and interpersonal skills
• Comfort communicating directly with parents and caregivers
• Proficiency with Google Workspace and the ability to learn school registration, library, and communication systems
• Ability to work collaboratively and professionally with children, families, faculty, staff, and visitors
• Understanding of, or openness to learning about, Waldorf education and pedagogy
• Sound judgment and the ability to identify and appropriately escalation student, family, staffing, or safety concerns