Hybrid Program Analyst, Higher Education Access

Pennsylvania-Higher-Education-Assistance-Agency-; Harrisburg (Dauphin County); Hybrid; USD 43,000 - 53,000; Full time

Job summary

PHEAA is a nonprofit student aid organization focused on expanding access to higher education. This role manages programs that support scholarship, grants, and other awards through financial aid delivery systems, providing expert guidance to ensure program alignment with goals.

You will analyze procedures, document processes, and collaborate with customers and schools to improve efficiency. The position requires strong communication, attention to detail, and experience in program administration

Qualifications

• Bachelor’s degree and two years of experience in a program management role or any equivalent combination of experience, training, and/or certification(s).
• Knowledge of with the Agency’s software development life cycle process and tools, including Service Desk Tickets, Confluence, and Jira.
• Track record of paying attention to details and record keeping.
• Excellent written and oral communication skills.
• Demonstrated exemplary customer service.
• Demonstrated ability to conduct research and summarize the results.
• Proven ability to manage multiple activities and varying priorities while ensuring accurate and timely results.
• Exposure to project management.

Responsibilities

• Procedure development and system/workflow documentation for program operations.
• Perform analyses of financial and non-financial documents to determine eligibility.
• Identify program actions and deliverables to ensure service milestones in administration are completed.
• Conduct audits or program reports to resolve challenges or inefficiencies.
• Develop recommendations for program administration and customer experience.
• Understand and apply federal and agency policies guiding higher education access.
• Develop and track reports on programs for performance monitoring.
• Collaborate with Program Integrity and Customer Service to identify improvements.

Skills

Program management

Communication

Research

Documentation

Education

Bachelor's degree

Tools

Service Desk Tickets

Confluence

Jira

Job description

PHEAA is a nonprofit student aid organization focused on expanding access to higher education. This role manages programs that support scholarship, grants, and other awards through financial aid delivery systems, providing expert guidance to ensure program alignment with goals.

You will analyze procedures, document processes, and collaborate with customers and schools to improve efficiency. The position requires strong communication, attention to detail, and experience in program administration