Data Processing Clerk — Hybrid, Entry-Level Training

Pennsylvania-Higher-Education-Assistance-Agency-; Harrisburg (Dauphin County); Hybrid; USD 18,000 - 23,000; Full time

Job summary

PHEAA is seeking an entry-level Full Time Data Processing Clerk to join the AES Contact Center in Harrisburg. The role involves reviewing documents, adjusting loan accounts, and processing requests in alignment with Department of Education guidelines.

Two-week training program with on-site and hybrid components, Monday-Friday 8:00 AM - 4:30 PM, and a start date of Monday October 26th. This position offers a starting wage of $15.00/hour with a future pay increase after six months.

Qualifications

• High school diploma or equivalent.
• Computer literacy and knowledge of MS Office.
• Due to the sensitivity of customer information, maintaining confidentiality is necessary.

Responsibilities

• Reviewing incoming documents, calculate income, revise or make changes to account information such as demographic information (name, address, phone number, date of birth, etc.), repayment plans, due dates, postponing payments including deferments and forbearances, borrower correspondence, or other account adjustments.
• Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans.
• Requests are reviewed and honored in conjunction with the standards set by the Department of Education and Owner/Lender guidelines.
• Process and document adjustments to accounts, applications for loans, or other changes to account status.
• Report customer issues and concerns to supervisor.

Skills

MS Office

Confidentiality

Education

High school diploma or equivalent

Tools

MS Office

Job description

PHEAA is seeking an entry-level Full Time Data Processing Clerk to join the AES Contact Center in Harrisburg. The role involves reviewing documents, adjusting loan accounts, and processing requests in alignment with Department of Education guidelines.

Two-week training program with on-site and hybrid components, Monday-Friday 8:00 AM - 4:30 PM, and a start date of Monday October 26th. This position offers a starting wage of $15.00/hour with a future pay increase after six months.