Operations Support

Jobtailor; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

Verizon is seeking a results-oriented Project Manager to evaluate technology and system needs with BFO user groups, improving efficiency, onboarding, and service delivery flow for Public Sector initiatives.

You will represent BFO on project teams, manage feedback for digital tools, prepare Jira user stories, and drive automated solutions with cross-functional partners to advance Verizon’s business finance operations.

Qualifications

• Bachelor’s degree or four+ years of work experience.
• Four+ years of relevant experience, demonstrated through work and/or military experience.
• Two or more years of project management experience.
• Experience in the development, tracking, and troubleshooting of digital solutions.
• Experience with Verizon systems: ECPD, EPOD, ACSS, WFM, My Business, and JIRA.
• Experience with Google G Suite, including Docs, Sheets, Slides, and Drive.
• Willingness to travel up to 10%.
• Analytical, organized, and detail-oriented approach.
• Master’s degree preferred.

Responsibilities

• Evaluate technology and system needs with BFO user groups to improve efficiency, onboarding, and service delivery flow.
• Represent BFO on project teams affecting Public Sector, Federal Electronic Billing systems and processes, Purchase Orders, and other critical business processes.
• Manage feedback for supported systems and tools.
• Conduct quarterly roundtable meetings to identify process improvement opportunities and drive implementation.
• Prepare Jira user stories, business cases, and other documentation for system enhancements.
• Participate in ad-hoc projects representing BFO’s strategic objectives and technology and innovation goals.
• Build and maintain relationships with business owners for key systems.
• Ensure BFO representation in enterprise releases, enhancements, and UI changes.
• Partner with the BFO Digital Lead, frontline teams, and external partners to develop and implement automated solutions.
• Drive digital adoption.
• Support Verizon’s Business Finance Operations mission and business customers.

Skills

Project Management

Digital Solution Development

Process Improvement

Data Presentation

Troubleshooting

Education

Bachelor’s degree or four+ years of work experience

Master’s degree preferred

Tools

JIRA

Google G Suite

ECPD

EPOD

ACSS

WFM

My Business

Job description

• Evaluate technology and system needs with BFO user groups to improve organizational efficiency, onboarding, and service delivery flow
• Represent BFO on project teams affecting Public Sector, Federal Electronic Billing systems and processes, Purchase Orders, and other critical business processes
• Manage feedback for supported systems and tools
• Conduct quarterly roundtable meetings to identify process improvement opportunities and drive implementation
• Prepare Jira user stories, business cases, and other documentation for system enhancements
• Participate in ad-hoc projects representing BFO’s strategic objectives and technology and innovation goals
• Build and maintain relationships with business owners for key systems
• Ensure BFO representation in enterprise releases, enhancements, and UI changes
• Partner with the BFO Digital Lead, frontline teams, and external partners to develop and implement automated solutions
• Drive digital adoption
• Support Verizon’s Business Finance Operations mission and business customers

Requirements

• Bachelor’s degree or four or more years of work experience
• Four or more years of relevant experience, demonstrated through work and/or military experience
• Two or more years of project management experience
• Experience in the development, tracking, and troubleshooting of digital solutions
• Experience with Verizon systems: ECPD, EPOD, ACSS, WFM, My Business, and JIRA
• Experience with Google G Suite, including Docs, Sheets, Slides, and Drive
• Willingness to travel up to 10%
• Analytical, organized, and detail-oriented approach
• Ability to communicate with internal and external partners
• Ability to work in a fast-paced environment with tight deadlines and changing priorities
• Master’s degree preferred
• Experience in customer support, sales, or operations focused on business customers preferred
• Experience communicating with or presenting to upper-level management preferred
• Federal government and/or public sector experience preferred
• Experience presenting data and findings to broad audiences preferred

Core Competencies

Demonstrates expertise in project management, digital solution development, and stakeholder communication, with a focus on enhancing organizational efficiency and service delivery in the public sector. Proficient in utilizing tools like JIRA and Google G Suite to drive process improvements and digital adoption.

Highest-signal resume keywords

• Project Management Experience
• Digital Solution Development
• JIRA Proficiency
• Google G Suite Experience
• Public Sector Experience

ATS Optimization Keywords

Hard Skills

• Project Management
• Digital Solution Development
• Process Improvement
• Data Presentation
• Troubleshooting

Soft Skills

• Analytical Skills
• Organizational Skills
• Detail-Oriented
• Communication Skills
• Adaptability

Industry Keywords

• Public Sector
• Federal Electronic Billing
• Business Finance Operations
• Customer Support
• Sales Operations

Tools & Technologies

• JIRA
• Google G Suite
• ECPD
• EPOD
• ACSS
• WFM
• My Business