Operations Support

APM Terminals; Hayward (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Maersk Logistics & Services USA, Inc. is seeking a detail-oriented Outbound Logistics Agent to coordinate domestic and international shipments, manage airline routing, and ensure timely movement of freight.

You will work closely with customers and internal teams to keep operations moving smoothly. The ideal candidate has experience in air cargo logistics, strong communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Experience in logistics, transportation, freight forwarding, or air cargo operations preferred.
• Knowledge of airline routing, scheduling, and air freight processes.
• Strong verbal and written communication skills.
• Ability to type at least 40 WPM.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Excellent organizational skills with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Must be eligible to work in the United States.

Responsibilities

• Coordinate and schedule outbound shipments via airlines.
• Route freight efficiently in compliance with airline and customer requirements.
• Track shipments and provide status updates to customers and internal teams.
• Answer calls and respond to emails regarding shipment inquiries and scheduling.
• Prepare and review shipping documents, air waybills, and related paperwork.
• Communicate with airlines, customers, drivers, warehouses, and logistics partners.
• Resolve shipment delays, routing issues, and customer concerns promptly.
• Maintain accurate shipment records and update transportation management systems.

Skills

Air cargo operations

Communication skills

Typing 40 WPM

Microsoft Office

Organizational skills

Multitasking

Tools

Transportation management systems

Job description

About UsAs a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!If you are seeking to be a part of a family, this is the place for you!Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.Position SummaryWe are seeking a detail-oriented and customer-focused Outbound Logistics Agent to coordinate domestic and international shipments, manage airline routing, and ensure timely movement of freight. The ideal candidate will have experience in air cargo logistics, strong communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesCoordinate and schedule outbound shipments through commercial and cargo airlines.Route freight efficiently while ensuring compliance with airline and customer requirements.Track shipments and provide status updates to customers and internal teams.Answer incoming phone calls professionally and respond promptly to emails regarding shipment inquiries, scheduling, and service issues.Prepare and review shipping documents, air waybills, and other logistics-related paperwork.Communicate with airlines, customers, drivers, warehouses, and other logistics partners to ensure smooth operations.Resolve shipment delays, routing issues, and customer concerns in a timely manner.Maintain accurate shipment records and update transportation management systems.QualificationsPrevious experience in logistics, transportation, freight forwarding, or air cargo operations preferred.Familiarity with airline routing, scheduling, and air freight processes.Strong verbal and written communication skills.Ability to type a minimum of 40 words per minute (WPM) .Proficient in Microsoft Office applications, including Outlook, Word, and Excel.Excellent organizational skills with strong attention to detail.Ability to multitask and prioritize workloads in a fast-paced environment.Must be dependable, professional, and customer service oriented.RequirementsMust be eligible to obtain a TSA Security Threat Assessment (STA) number .Must successfully pass a criminal background check and any other required pre-employment screenings.Must be authorized to work in the United States.Ability to work flexible schedules, including overtime when necessary.Preferred QualificationsExperience working with air freight, freight forwarding, or airline cargo operations.Knowledge of TSA regulations and cargo security requirements.Experience using transportation management or warehouse management systems.Company Benefits:MedicalDentalVision401k + Company MatchEmployee Assistance ProgramPaid Time OffFlexible Work Schedules (when possible)And more!Pay Range:$25.00 -$27.00 per hour*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .