Operations Associate

APM Terminals; Oak Creek (WI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Warehousing and Distribution USA LLC is seeking an Operations Support to handle incoming calls, monitor shipments, and provide outstanding customer service. You will track, trace, enter and update shipments, perform real-time audits, and communicate delivery issues with internal and external teams.

The role offers pay $22.00-$24.00 per hour, Monday to Friday, 1:00pm - 9:30pm, with benefits including medical, dental, vision, 401k with company match, PTO, and flexible schedules.

Qualifications

• Excellent oral and written communication.
• Strong problem-solving abilities.
• Comfort with using internet and online tools for tasks.
• Ability to multitask across multiple shipments and inquiries.
• Attention to detail and strong organizational skills.

Responsibilities

• Answering incoming calls and providing excellent customer service.
• Monitor and respond to customer inquiries.
• Track, trace, enter, and update shipments.
• Real time audits of stop data input by delivery teams and reporting exceptions.
• Monitor progress of delivery teams and communicate potential issues with time windows.
• Receive inbound calls from delivery teams reporting issues.
• Communicate all potential delivery issues to internal and external customers.
• Print, organize, and process paperwork associated with the delivery process.
• Use additional resources to resolve issues that may prevent delivery.
• Resolve issues with delivery teams, external customers, and internal customers.
• Communicate in real time essential details regarding an issue via phone, text, and email.
• Create a positive, professional, and friendly environment.
• Communicate with Vendor Owners and contracted workers regarding KPIs.

Skills

Communication skills

Problem-solving

Technology aptitude

Multitasking

Organizational skills

Job description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!If you are seeking to be a part of a family, this is the place for you!Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.JOB SUMMARY:The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.Real time audits of stop data being input by delivery teams and reporting exceptionsMonitoring progress of delivery teams and communicating potential issues with time windowsReceiving inbound calls from delivery teams reporting issuesCommunicating all potential delivery issues to the appropriate internal and external customersPrinting, organizing, and processing paperwork associated with the delivery processUsing additional resources to resolve issues that may prevent deliveryPrimary Customer Experience Responsibilities:Resolving issues with delivery teams, external customers, and internal customersCommunicating, in real time, the essential details regarding an issue via phone, text, and emailCreating a positive, professional, and friendly environmentCommunicating with Vendor Owners and their Contracted Workers regarding Key Performance Indicators (KPIsSKILLS/COMPETENCIES:Excellent oral and written communication and problem-solving skillsTechnological aptitude using the internet and online toolsAbility to multitaskExcellent organizational skills with emphasis on detailCompany Benefits:MedicalDentalVision401k + Company MatchEmployee Assistance ProgramPaid Time OffFlexible Work Schedules (when possible)And more!Pay Range:$22.00 - $24.00 per hourSchedule:Monday - Friday, 1:00pm - 9:30pmThe above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.#INDEEDMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .