Operations Associate

APM Terminals; St. Louis (MO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Paid Time Off

Job summary

Maersk is seeking an Operations Support professional in a full-time role in St. Louis to handle customer inquiries, monitor shipment progress, and support delivery teams.

The position emphasizes strong communication, problem-solving, and the ability to multitask in a fast-paced logistics environment. Responsibilities include real-time data audits, coordinating with internal and external customers, and handling paperwork associated with deliveries.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and online tools.

Responsibilities

• Real time audits of stop data input by delivery teams and reporting exceptions.
• Monitor progress of delivery teams and communicate potential issues with time windows.
• Receive inbound calls from delivery teams reporting issues and resolve with customers.
• Print, organize and process paperwork for the delivery process.

Skills

Communication

Problem-solving

Tech savvy

Multitasking

Organization

Job description

About UsAs a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!If you are seeking to be a part of a family, this is the place for you!We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.Job SummaryThe Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.ResponsibilitiesReal time audits of stop data being input by delivery teams and reporting exceptionsMonitoring progress of delivery teams and communicating potential issues with time windowsReceiving inbound calls from delivery teams reporting issuesCommunicating all potential delivery issues to the appropriate internal and external customersPrinting, organizing, and processing paperwork associated with the delivery processUsing additional resources to resolve issues that may prevent deliveryAssisting with warehouse duties and handling freight with a pallet jack when neededPrimary Customer Experience ResponsibilitiesResolving issues with delivery teams, external customers, and internal customersCommunicating, in real time, the essential details regarding an issue via phone, text, and emailCreating a positive, professional, and friendly environmentCommunicating with Vendor Owners and their Contracted Workers regarding Key Performance Indicators (KPIs)Skills/CompetenciesExcellent oral and written communication and problem-solving skillsTechnological aptitude using the internet and online toolsAbility to multitaskExcellent organizational skills with emphasis on detailCompany BenefitsMedicalDentalVision401k + Company MatchEmployee Assistance ProgramPaid Time OffFlexible Work Schedules (when possible)And more!Pay Range$20.00 - 22.00 per hourScheduleMonday - Friday, 1:00pm - 9:30pm; ability to work weekends as needed.The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.#INDEEDMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .