Operations Supervisor-Eligibility Unit

Equus; Racine (WI); In loco; USD 58.000 - 92.000; Tempo pieno

Descrizione del lavoro

Equus Workforce Solutions is seeking a diligent supervisor for the W-2 Eligibility Unit to optimize processes and oversee a team. You will coordinate training, set performance goals, and ensure compliance with contractual obligations while maintaining strong communication with partners.

The role requires staff supervision, QA oversight, and the ability to adapt service delivery to meet program goals. Travel up to 20% may be required.

Competenze

• Bachelor’s degree or equivalent experience.
• Strong leadership, customer service, and HR management skills.
• W-2 operations supervisory experience preferred.
• Willingness to travel up to 20%.
• Proficient with MS Word and Excel; ability to learn specialized databases.

Mansioni

• Analyze processes and procedures to optimize performance.
• Coordinate training activities for operations staff.
• Supervise Eligibility Specialists and Attendance Tracker staff.
• Define and set operational goals; direct staff to meet performance standards.
• Develop and monitor W-2 Eligibility Unit services and QA processes.

Conoscenze

Leadership

Customer service

Interpersonal skills

Human resource management

Travel readiness

Formazione

Bachelor's degree or equivalent experience

Strumenti

MS Word

Excel

Databases/Software systems

Descrizione del lavoro

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Analyzes processes and procedures to optimize performance
• Coordinate training activities to ensure that all operations staff are trained to implement project activities effectively
• Effectively supervise a team of Eligibility Specialists andAttendance Tracker (AT) / ECF scanner staff
• Defines and sets operational goals
• Directly / delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as needed
• Demonstrate excellent case management data entry and navigating skill in the CWW system
• Ensure new job seekers understand W-2 program rights, responsibilities, and service offerings
• Facilitate meetings with partners to promote full, frequent communication
• Maintain and compile ongoing Eligibility Unit tracking reports assigned by the Operations Manager or Project Director
• Maintains knowledge of applicable federal, state, and local laws, regulations and policies related to welfare and workforce programs
• Maximize performance and productivity
• Participate in development and maintenance of standard operating procedures
• Prioritizes assignments and adjusts or adapts service delivery as needed.
• Responsible for overseeing the project’s programmatic activities and operations
• Reviews, recommends, reports, and implements programs to ensure the project meets contractual obligations and compliance issues
• Understands all technical aspects of the operational units
• Other duties as assigned

Demonstrated ability to develop, coordinate, and implement W-2 Eligibility Unit services. Experience training, mentoring, and auditing team member performance. Ensure W-2 Eligibility team members assign new clients upfront participation activities, complete CFD monitoring corrections timely, CWW worker action items and required actions identified by ongoing internal QA reports. Ensure W-2 Eligibility Unit team members deliver services aligning and supporting W-2 contract outcomes and project goals. Excellent understanding of external / internal QA audit outcomes and actions necessary for improving future audit outcomes. Completes other W-2 Eligibility Supervisor duties as assigned by the W-2 Operations Manager or W-2 Project Director

Qualifications

• Able to travel (Up to 20%)
• Bilingual language ability a plus
• Demonstrated customer service skills, excellent leadership, interpersonal and human resource management skills
• Experience organizing, planning, and developing program operations at a supervisory level
• Related bachelor’s degree from an accredited college or university or equivalent experience
• Knowledge about community resources and other State or Federal programs
• Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].

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