Operations Supervisor: Scheduling, Coaching & QA

pcg; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Public Consulting Group LLC (PCG) is seeking an Operations Supervisor to oversee Site Visit Reviewers and support daily screening operations. The role involves coaching staff, tracking productivity, coordinating documentation, scheduling, time off, travel, hiring, training, evaluations, time sheet approvals, and onboarding.

Collaboration with Lead Scheduling, QA, Training, and Onsite leadership is essential to resolve issues and escalate concerns.

Responsibilities

• Plans, organizes, and directs activities of assigned staff and distribute workflow accordingly.
• Coordinates project activities with the project team, management and the client.
• Provides federal policy, procedure, and regulation consultation.
• Participates in weekly status updates and monthly status reports with clients and project team.
• Manages and tracks project budget and invoicing.
• Ensures that assigned staff reach and maintain productivity and quality assurance goals.
• Participates in all OMS staff trainings.
• Conducts staff performance evaluations.

Job description

Public Consulting Group LLC (PCG) is seeking an Operations Supervisor to oversee Site Visit Reviewers and support daily screening operations. The role involves coaching staff, tracking productivity, coordinating documentation, scheduling, time off, travel, hiring, training, evaluations, time sheet approvals, and onboarding.

Collaboration with Lead Scheduling, QA, Training, and Onsite leadership is essential to resolve issues and escalate concerns.