Operations Supervisor (M-Th)

The Guitar Center Company; Brownsburg (IN); On-site; USD 54,000 - 76,000; Full time

Job summary

The Guitar Center Company seeks an Operations Supervisor to lead daily distribution center activities, balancing supervision with hands-on work. You will drive team performance, efficiency, and safety across inbound, outbound, and inventory processes.

Key responsibilities include coordinating workflow, training staff, and ensuring accurate, timely operations. This role requires lifting up to 50 lbs and certification to operate powered equipment within 90 days.

Qualifications

• Minimum 4 years of warehouse or distribution center experience, including 2 years in a lead, working lead, or supervisory role.
• Ability to lift up to 50 lbs and stand/walk for extended periods in a fast-paced warehouse.
• Working knowledge of PKMS or related warehouse management systems.
• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must be Guitar Center certified to operate all powered equipment, and complete certification within first 90 days.

Responsibilities

• Plans and coordinates the workflow of the assigned department(s) within the DC to achieve production, quality and safety standards, including monitoring staffing levels and controlling costs.
• Performs operational tasks alongside team members during peak workload to maintain production flow and address performance issues.
• Operates material handling equipment (forklifts, pallet jacks) to move, load, or unload product as necessary.
• Trains, develops, motivates, monitors, and evaluates team performance to maintain productivity and accuracy.
• Evaluates and standardizes procedures to improve department efficiency.
• Additional duties as assigned.

Skills

Supervisory experience

Team leadership

Operations management

Safety compliance

Education

High School Diploma

Associate/Bachelor's degree in Business/Logistics/Supply Chain preferred

Tools

PKMS

Microsoft Office

Job description

The Operations Supervisor leads and participates in daily distribution center activities, balancing direct supervision with hands-on operational work. This role ensures team performance, efficiency, and safety while actively contributing to inbound, outbound, and inventory workflows.

ESSENTIAL DUTIES AND RESPONSIBILITIES

POSITION SUMMARY

The Operations Supervisor leads and participates in daily distribution center activities, balancing direct supervision with hands-on operational work. This role ensures team performance, efficiency, and safety while actively contributing to inbound, outbound, and inventory workflows.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plans and coordinates the workflow of the assigned department(s) within the DC to achieve production, quality and safety standards, include monitoring appropriate staffing levels, reducing damages and controlling supply costs.
• Performs operational tasks alongside team members during peak workload or as needed to maintain production flow, model best practices, and correct performance issues in real time.
• Operates material handling equipment (e.g., forklifts, pallet jacks) to move, load, or unload product as necessary.
• Responsible for training, developing, motivating, monitoring, and evaluating performance of team members, ensuring that productivity and accuracy standards are maintained throughout their appropriate department.
• Evaluates and standardizes procedures to improve efficiencies of the department.
• Additional duties as assigned.

EDUCATION AND EXPERIENCE

• High School Diploma required; Associate’s or Bachelor’s degree in Business, Logistics, or Supply Chain preferred.
• Minimum 4 years of warehouse or distribution center experience, including 2 years in a lead, working lead, or supervisory role.
• Ability to work in a fast-paced, physically demanding warehouse environment, including lifting up to 50 lbs and standing/walking for extended periods.
• Working knowledge of PKMS or related warehouse management systems.
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Must be Guitar Center certified to operate all powered equipment, and able to satisfy certification process within first 90 days of employment.

PHYSICAL DEMAND AND WORK ENVIRONMENT

• Ability to stand and walk for extended periods in a warehouse environment.

• Ability to bend, stoop, reach, crouch, and perform other movements required to inspect inventory and warehouse locations.

• Ability to lift, carry, push, or pull up to 50 LBS, with or without reasonable accommodation.

• Ability to work in a distribution-center environment with varying noise levels, temperatures, and moving equipment.