Supervisor, Operations

The Guitar Center Company

Kansas City (MO)

On-site

USD 60,000 - 80,000

Full time

3 days ago

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Benefits offered by this job

Gig Leave program

Gear discounts

Health coverage

401(k)

Job summary

Guitar Center is seeking a warehouse supervisor to lead inbound/outbound operations and develop team leaders in a fast-paced distribution center environment.

The role requires coordinating workflow, training staff, and ensuring productivity and adherence to policies, with a focus on quality and timely completion of tasks. Major responsibilities include staffing, process standardization, and cross-functional collaboration across departments.

Qualifications

Bachelor's degree in related field or relevant work experience.
One to two years of related supervisory experience and/or training.
Prior experience working in a distribution environment is preferred.
Some experience with WMS is preferred.
Proficient in Microsoft Office.

Responsibilities

Plans and coordinates workflow of the inbound or outbound departments.
Trains, motivates, monitors, and evaluates performance of team members.
Monitors and ensures productivity and accuracy standards are maintained throughout their appropriate department.
Issues written and oral instructions to personnel to ensure conformance to policies and procedures.
Develops team leaders to effectively oversee the daily job tasks of their assigned associates.
Examines and standardizes procedures to improve efficiencies of workers.
Reviews and ensures all paperwork and daily assignments are completed in allotted time frame.
Maintains an appropriate staffing level within their area to accomplish the Distribution Centers goals.
Other duties as assigned.

Skills

Leadership

Analytical thinking

Business acumen

Collaboration

Customer focus

Delegation

Initiative

Interpersonal communication

Organizational skills

Performance management

Project management

Technology skills

Training

Education

Bachelor's degree in related field or relevant work experience

Tools

WMS

Microsoft Office

Job description

Major responsibilities of the position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management.

Plans and coordinates workflow of the inbound or outbound departments.
Trains, motivates, monitors, and evaluates performance of team members.
Monitors and ensures productivity and accuracy standards are maintained throughout their appropriate department.
Issues written and oral instructions to personnel to ensure conformance to policies and procedures.
Develops team leaders to effectively oversee the daily job tasks of their assigned associates.
Examines and standardizes procedures to improve efficiencies of workers.
Reviews and ensures all paperwork and daily assignments are completed in allotted time frame (i.e. time clock corrections, attendance, daily productivity).
Maintains an appropriate staffing level within their area to accomplish the Distribution Centers goals.
Other duties as assigned.

WHY YOU SHOULD JOIN US

You should love where you work.That means competitive pay, health coverage, and a 401(k). It means a culture of inclusivity and belonging. But there’s more.

If you booked that big tour, we've got you covered - take advantage of our Gig Leave program.And let's not forget the discounts you will receive anytime you purchase gear as an associate.

We'll put money toward your continued education.We'll help with your gym membership, ensure you have mental health access.

You'll enjoy a few perks.Including free gifts and travel discounts.

We believe that our benefits should be inclusive.You will have access to fertility support and specific offerings for our Trans community.

WHO WE ARE

Our stores are just the beginning.We're a family of brands, stretching across the worlds of music and technology. Each has its own specialty, from e-commerce to audiovisual design, band and orchestra, instrument manufacturing and much more.

WHAT WE DO

Our mission is to bring music to the world.We put instruments into the hands of musicians. We teach lessons. We build recording studios. We design smart homes and businesses. We develop new musical gear. We collaborate with world renowned artists. We change lives through our charity, the Guitar Center Music Foundation. We need diverse associates with a range of talents. That means you.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

Bachelor's degree in related field or relevant work experience.
One (1) to two (2) years of related supervisory experience and/or training required.
Prior experience working in a distribution environment is preferred.
Some experience with WMS (Warehouse Management Systems) is preferred.
Proficient in Microsoft Office.

Analytical Skills:Able to explore data and other items in order to identify issues and extract meaningful insights, used to better understand and improve business performance.

Business Acumen:Demonstrated keenness and speed in understanding and deciding on a business situation in a manner that is likely to lead to a good outcome.

Collaboration:Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement.

Customer Focus:Able to meet the expectations and requirements of all customers and acts with customers in mind. Able to establish and maintain effective relationships with customers and gain their trust and respect.

Delegation: Able to delegate both routine and significant tasks to achieve goals. Able to assess employees' readiness and ability and assign tasks that are appropriate to their skill level.

Initiative:Able to identify opportunities and issues and follow through on work activities to capitalize or resolve them. Able to take positive, innovative action without being requested to do so.

Interpersonal Communication:Able to communicate through relevant means (verbal, written, and presentation) with diverse individuals. Able to interact with internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner.

Organizational Skills:Able to utilize time, energy, and resources to manage priorities independently and achieve goals. Able to establish a systematic course of action to achieve an objective in a timely manner. Able to multitask and pay strong attention to detail in a fast‑paced and high‑urgency environment.

Performance Management:Demonstrated people management and leadership skills with ability to provide constructive and positive feedback, while motivating team performance.

Project Management:Able to develop and execute project plans, coordinating groups of individuals to maximize available knowledge and resources, and following through to track progress and ensure timely completion. Able to adapt to changing directives and priorities.

Technology Skills:Able to navigate and learn new technology systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs and expectations.

Training:Able to provide training through multiple means aimed at improving learners’ capability, capacity, productivity, and performance. Able to check for learners' understanding and follow up as needed.

LANGUAGE SKILLS

Must be able to speak, read, write, and comprehend English.

ESSENTIAL PHYSICAL FUNCTIONS

Job requires occasional carrying, reaching, pulling, kneeling, bending, and pushing.
Continuous mental and/or visual attention; the work requires constant alertness in a warehouse environment.
Must be flexible to working overtime, which is sometimes mandatory.

EQUIPMENT USED

Standard warehouse machinery and equipment as well as personal protection equipment such as closed shoes, gloves (provided and recommended, but not required), black belts, and harnesses (provided – required depending on type of powered equipment).
Basic office equipment (computer, copier, printers).

WORK ENVIRONMENT