Operations Supervisor (M-Th)

Guitar Center; Brownsburg (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

Guitar Center is seeking an Operations Supervisor for its distribution center. You will lead daily workflows, balance supervision with hands-on tasks, and ensure safety, efficiency, and accuracy in inbound, outbound, and inventory processes.

The role requires 4+ years in warehouse/distribution with a supervisory background. Proficiency in PKMS or similar systems and MS Office is essential, along with the ability to operate powered equipment and lift up to 50 lbs.

Qualifications

• Must have strong team leadership and supervision experience.
• Experience planning daily workflows to meet production and safety standards.
• Proficient in PKMS or related warehouse management systems and MS Office.

Responsibilities

• Plan and coordinate DC workflow to meet production, quality and safety standards.
• Perform tasks alongside team during peak workload to maintain flow and address issues.
• Operate material handling equipment (forklifts, pallet jacks) as needed.
• Train, motivate, and evaluate team members to maintain productivity and accuracy.
• Evaluate and standardize procedures to improve efficiency.

Skills

Team leadership

Operational planning

Safety awareness

Communication

Education

High School Diploma

Associate's or Bachelor's in Business/Logistics/Supply Chain

Tools

PKMS/WMS

MS Office

Job description

POSITION SUMMARY

The Operations Supervisor leads and participates in daily distribution center activities, balancing direct supervision with hands-on operational work. This role ensures team performance, efficiency, and safety while actively contributing to inbound, outbound, and inventory workflows.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plans and coordinates the workflow of the assigned department(s) within the DC to achieve production, quality and safety standards, include monitoring appropriate staffing levels, reducing damages and controlling supply costs.
• Performs operational tasks alongside team members during peak workload or as needed to maintain production flow, model best practices, and correct performance issues in real time.
• Operates material handling equipment (e.g., forklifts, pallet jacks) to move, load, or unload product as necessary.
• Responsible for training, developing, motivating, monitoring, and evaluating performance of team members, ensuring that productivity and accuracy standards are maintained throughout their appropriate department.
• Evaluates and standardizes procedures to improve efficiencies of the department.
• Additional duties as assigned.

EDUCATION AND EXPERIENCE

• High School Diploma required; Associate's or Bachelor's degree in Business, Logistics, or Supply Chain preferred.
• Minimum 4 years of warehouse or distribution center experience, including 2 years in a lead, working lead, or supervisory role.
• Ability to work in a fast-paced, physically demanding warehouse environment, including lifting up to 50 lbs and standing/walking for extended periods.
• Working knowledge of PKMS or related warehouse management systems.
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Must be Guitar Center certified to operate all powered equipment, and able to satisfy certification process within first 90 days of employment.

PHYSICAL DEMAND AND WORK ENVIRONMENT

• Ability to stand and walk for extended periods in a warehouse environment.

• Ability to bend, stoop, reach, crouch, and perform other movements required to inspect inventory and warehouse locations.

• Ability to lift, carry, push, or pull up to 50 LBS, with or without reasonable accommodation.

• Ability to work in a distribution-center environment with varying noise levels, temperatures, and moving equipment.