Operations Supervisor (M-Th)

Guitar Center Stores, Inc.; Brownsburg (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Guitar Center Stores, Inc. is seeking an Operations Supervisor for our distribution center. The role balances hands-on operational work with direct supervision to ensure team performance, efficiency, and safety.

The supervisor will guide inbound, outbound, and inventory workflows, monitor staffing, and drive continuous improvement in processes and performance. This is a full-time, on-site position in a fast-paced warehouse environment.

Qualifications

• Plans and coordinates workflow to achieve production, quality and safety standards.
• Trains, motivates and evaluates team members while maintaining productivity and accuracy.
• Operates material handling equipment to move, load or unload product as needed.

Responsibilities

• Plan and coordinate the workflow of the DC to achieve production, quality and safety standards.
• Operate forklifts and pallet jacks to move products as necessary.
• Train, develop, and evaluate team members to maintain performance levels.

Skills

Leadership

Team supervision

Training

Problem solving

Education

High School Diploma

Associate's or Bachelor's degree in Business, Logistics, or Supply Chain

Tools

PKMS

Microsoft Office

Job description

The Operations Supervisor leads and participates in daily distribution center activities, balancing direct supervision with hands‑on operational work. This role ensures team performance, efficiency, and safety while actively contributing to inbound, outbound, and inventory workflows.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plans and coordinates the workflow of the assigned department(s) within the DC to achieve production, quality and safety standards, include monitoring appropriate staffing levels, reducing damages and controlling supply costs.
• Performs operational tasks alongside team members during peak workload or as needed to maintain production flow, model best practices, and correct performance issues in real time.
• Operates material handling equipment (e.g., forklifts, pallet jacks) to move, load, or unload product as necessary.
• Responsible for training, developing, motivating, monitoring, and evaluating performance of team members, ensuring that productivity and accuracy standards are maintained throughout their appropriate department.
• Evaluates and standardizes procedures to improve efficiencies of the department.
• Additional duties as assigned.

EDUCATION AND EXPERIENCE

• High School Diploma required; Associate's or Bachelor's degree in Business, Logistics, or Supply Chain preferred.
• Minimum 4 years of warehouse or distribution center experience, including 2 years in a lead, working lead, or supervisory role.
• Ability to work in a fast-paced, physically demanding warehouse environment, including lifting up to 50 lbs and standing/walking for extended periods.
• Working knowledge of PKMS or related warehouse management systems.
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Must be Guitar Center certified to operate all powered equipment, and able to satisfy certification process within first 90 days of employment.

PHYSICAL DEMAND AND WORK ENVIRONMENT

• Ability to stand and walk for extended periods in a warehouse environment.
• Ability to bend, stoop, reach, crouch, and perform other movements required to inspect inventory and warehouse locations.
• Ability to lift, carry, push, or pull up to 50 LBS, with or without reasonable accommodation.
• Ability to work in a distribution-center environment with varying noise levels, temperatures, and moving equipment.