Operations Supervisor - Located in Arverne, NY

American Medical Response; New York (NY); On-site; USD 36,533 - 45,681; Full time

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Job summary

American Medical Response is seeking a Road Supervisor in Arverne, NY. The role requires oversight of drivers, compliance with NYCT and NYS DMV rules, and coordination of dispatch and quality control for revenue vehicles.

You will hire, discipline, and manage route coverage while ensuring safety and timeliness of passenger transport. The position reports to Operations Manager in the Operations department.

Qualifications

• Must supervise employees and manage performance.
• NYS CDL Class C with passenger endorsement required.
• Unrestricted license valid for 3 years.
• Must be 21 years of age.
• No more than 4 points in 3 years.
• No DUI or related convictions in 5 years.
• Ability to hire, discipline and manage staff as needed.

Responsibilities

• Complete monthly NDT Report (due 5th).
• Maintain PO Log and daily data entry for gasoline fuel logs.
• Maintain Daily Midnight Verification Report and MTA Log.
• Conduct new hire interviews and follow hiring procedures.
• Prepare new driver personnel files promptly.
• Schedule daily driver work and monthly roaster for Medport."
• Produce holiday office staff schedule and update employee roaster.
• Update driver phone lists and issue driver communications as needed.
• Investigate customer complaints and respond via email.
• Run AVL Reports and dispatch as needed.
• Handle monthly invoicing and data entry for reports.
• Maintain the driver incentive log.

Skills

Supervisory experience

Education

NYS CDL Class C with passenger endorsement

Job description

Job Title

Road Supervisor

Department

Operations

Reports To

Operations Manager

Location

Arverne, NY

Salary

Starting rate: $26.52 - $33.16 per hour based on experience.

Job Summary

Road Supervisor shall be able to work alone or in a team to ensure all company, NYCT and NYS DMV rules & regulations are followed. They shall plan monthly observations of an operators’ performance while in service, investigate accidents/incidents and provide assistance in the event of a road call. Assign qualified drivers to revenue routes as needed. Able to hire, fire and discipline accordingly to ensure proper route coverage. Manage Quality Control employees to clean, fuel and park revenue vehicles for the next scheduled pull out. Oversee and manage dispatcher duties ensuring all assigned passengers are transported in a safe and timely manner. When the occasional driver cannot perform or deviate off their assigned routes; the driver shall be removed from revenue service and disciplined accordingly. Suspend drivers who arrive late for their scheduled start time. Call in additional drivers as needed.

Responsibilities

• Complete the monthly NDT Report (due on 5th)
• Maintain our PO Log
• Daily data entry gasoline fuel log
• Daily Midnight Verification Report and MTA Log
• Conduct new hire interviews
• Follow proper hiring procedures
• Preparing new driver personnel files in a timely manner
• Daily driver work scheduling
• Produce a holiday schedule for the office staff
• Updating Personal as needed
• Update employee roaster for Medport monthly
• Update driver phone list periodically
• Investigate customer complaints, respond via email
• Data entry for our road observation log
• Investigate code 61 reports
• Run AVL Reports as needed
• Dispatch as needed
• Monthly invoice - daily data entry and monthly printing
• Maintain the driver incentive log

Qualifications

Able to manage and supervise employees and staff accordingly. Hold and maintain a valid NYS CDL Class C with passenger endorsement. Hold an Unrestricted license in effect for 3 years. Must be 21 years of age. Must qualify for Article 19-A and 21 NYCRR Part 6 of the NYS Department of Motor vehicle. No more than 4 points accumulated within 3 years. No conviction for driving and vehicle while impaired or intoxicated within 5 years. No suspension or revocation of license during the 3 years. Three or more moving violations within 3 years. Three or more at fault accidents within 3 years. Satisfactory results from a drug and alcohol test administered in accordance with FTA regulations.

Benefits

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EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.