Hyde Park Road Supervisor - Cynthia - Road Supervisor

Fountain; Boston (MA); On-site; USD 35,254 - 50,211; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with 4% employer match

Employee Assistance Program (EAP)

Paid Time Off

Job summary

Fountain is looking for a full-time Road Supervisor in Boston, MA, responsible for supervising operators to ensure compliance with safety and operational requirements. The ideal candidate will have a Commercial Driver’s License, with strong skills in multitasking and problem solving.

We offer exceptional medical, dental, vision, and life insurance benefits, a competitive compensation package, and opportunities for professional development. The position entails monitoring performance and fostering a positive work environment.

Qualifications

• Certified NYS Article 19-A Examiner.
• Must have open availability and a flexible schedule.
• Minimum of 5 years of experience in Operations with 3 years in transit industry preferred.

Responsibilities

• Supervise day-to-day activities of operators for safe bus operations.
• Provide support and advice to operators about various issues.
• Ensure a positive work environment through coaching and mentoring.
• Monitor on-time performance.
• Prepare and submit required reports in a timely manner.

Skills

Attention to Detail

Customer Service

Interpersonal Skills

Problem Solving

Self-Motivated

Education

Commercial Driver’s License with Passenger and Air Brake Endorsements

College Education (preferred)

Tools

Microsoft Office Suite

Job description

Hyde Park Road Supervisor - Cynthia - Road Supervisor

Compensation $31.02 - $31.02/hour

Schedule Full time

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company’s 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents.

Job Description

The Road Supervisor will report to the Safety Manager and is responsible for actively facilitating policies and procedures between the Operations and Safety teams to ensure the service is running in compliance and efficiently.

Duties and Responsibilities

• Supervises day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations including corporate safety training processes and practices
• Provides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety), assessing situations and determining appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future
• Ensures a positive work environment for operators by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service
• Monitors on-time performance
• Prepares and submits required reports in a timely manner
• Supervises compliance with Company policies and/or processes by action and speech; discusses any breach of policy and procedure noted with Operations Manager
• Collects and audits employee DVIs
• Evaluates the performance of all direct-report personnel on a regular basis according to company policy
• Administers appropriate employee discipline as necessary

Skills Required and Physical Demands

• Certified NYS Article 19-A Examiner
• Ability to multitask and pay extreme attention to detail
• Self-motivated with the ability to prioritize and problem solve
• Knowledge of Microsoft Office Suite with intermediate to advanced Excel skills
• Outstanding interpersonal and communication skills
• Excellent customer service skills
• Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period

Hard requirements

• Commercial Driver’s License with Passenger and Air Brake Endorsements
• Must have open availability - flexible schedule

Preferred requirements

• Minimum of 5 years of experience in Operations with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience
• Experience in safety training and familiarity with rules and regulations pertaining to NYSDOT, NY DMV and FMCSA
• Experience in public or private alternative transportation demand management (TDM)

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.