Operations Supervisor – Lean, Scheduling & Service

Andersen Corporation; Jessup (MD); Presencial; USD 77.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401 (k) Plan, Employer Fixed & Company

Profit Sharing

Medical, Dental and Vision Coverage

FSAs, HSA and HRA

Life Insurance

Paid Time Off & Paid Holidays

Paid Maternity Leave & Paid Parental?e

Career Growth Planning & Nationwide"

Descripción de la vacante

Andersen Corporation in Jessup, MD is seeking an Operations Supervisor to organize and coordinate the workflow of a branch. You will oversee order processing, permitting, revenue recognition, installer pay, AR, and scheduling, while implementing lean processes across functions.

Direct reports include Retail Service Representatives, with a typical team size of 15–20. The role emphasizes continuous improvement, SOP development, and daily collaboration with sales and install teams.

Formación

• Bachelor’s degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience.
• Demonstrated ability to work with minimal supervision.
• Proven ability to remain calm during stressful situations.
• Excellent organizational skills in structuring work assignments, creating standard work procedures and planning projects.
• Demonstrated leadership skills in directing, managing and motivating employees.
• Excellent communication skills: listening, written and verbal.
• Excellent analytical skills for problem solving, interpreting data, and defining resolution.
• Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction.

Responsabilidades

• Supervise the schedule of service and install appointments maximizing efficiency of teams and delivering high level of customer service throughout the process.
• Manage data input into designated computer systems to assure accuracy and maximize first time through throughout the process.
• Coordinate and oversee job folders and other documents related to the operational functions.
• Responsible for AR with a focus on maintaining lowest level possible at all times.
• Ensure open communication between sales, operations, and install teams on a daily basis to assure HOS is exceeded.
• Lead and develop lean, efficient and standardized methods within functions. With a consistent emphasis on continuous improvement.
• Develop and maintain standard operating procedures for all functions they are responsible for.
• Provide training and direct daily work of direct report(s). Other duties as assigned by supervisor.

Conocimientos

Customer service

Minimal supervision

Calm under pressure

Organizational skills

Leadership

Communication skills

Analytical skills

Dependability

Educación

Bachelor’s degree

Descripción del empleo

Andersen Corporation in Jessup, MD is seeking an Operations Supervisor to organize and coordinate the workflow of a branch. You will oversee order processing, permitting, revenue recognition, installer pay, AR, and scheduling, while implementing lean processes across functions.

Direct reports include Retail Service Representatives, with a typical team size of 15–20. The role emphasizes continuous improvement, SOP development, and daily collaboration with sales and install teams.