Supervisor I Internal Operations RbA

ADI Andersen Distribution, Inc.; United States; On-site; USD 77,000 - 115,000; Full time

Benefits offered by this job

401k plan

Profit sharing

Medical/Dental/Vision

FSAs/HSA/HRA

Life Insurance

Paid time off

Parental leave

Career growth

Job summary

Andersen Corporation is seeking a Operations Supervisor to organize and coordinate the workflow of a branch, overseeing order processing, permitting, accounts receivable, scheduling, and lean process implementation. You will supervise service and install appointments, ensure data accuracy, and maintain open communication across sales, operations, and install teams.

With a Bachelor’s degree and 3–5 years of outstanding customer service experience, you will lead a team of 15–20 direct reports,

Qualifications

• Bachelor’s degree and 3-5 years of outstanding customer service experience.
• Ability to work with minimal supervision and remain calm under pressure.
• Strong organizational, communication and data handling skills.
• Proven leadership in directing and motivating a team.

Responsibilities

• Supervise the schedule of service and install appointments, maximizing efficiency and customer service.
• Manage data input in designated systems to ensure accuracy and throughput.
• Coordinate and oversee job folders and documents for operations.
• Maintain AR focus with cost control to keep balances low.
• Ensure daily communication between sales, operations and install teams.
• Lead lean, standardized methods and drive continuous improvement.
• Develop and maintain standard operating procedures for all functions.
• Provide training and daily guidance to direct report(s).

Skills

Customer service

Communication

Organizational skills

Leadership

Analytical skills

Problem solving

Team collaboration

Time management

Education

Bachelor's degree

Job description

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

SUMMARY

Responsible for effectively organizing and coordinating the work flow of small branch operations or subset of operational functions in a large branch. Functions they oversee include those impacting order processing, permitting, revenue recognition, installer pay, accounts receivable, and/or scheduling. This position is also responsible for the implementation of lean processes within these functions.

PRIMARY RESPONSIBILITIES

• Supervise the schedule of service and install appointments maximizing efficiency of teams and delivering high level of customer service throughout the process
• Manage data input into designated computer systems to assure accuracy and maximize first time through throughout the process.
• Coordinate and oversee job folders and other documents related to the operational functions
• Responsible for AR with a focus on maintaining lowest level possible at all times
• Ensure open communication between sales, operations, and install teams on a daily basis to assure HOS is exceeded
• Lead and develop lean, efficient and standardized methods within functions. With a consistent emphasis on continuous improvement
• Develop and maintain standard operating procedures for all functions they are responsible for
• Provide training and direct daily work of direct report(s). Other duties as assigned by supervisor.

DIRECTION OF OTHERS

• Direct reports include Retail Service Representatives and other direct reports associated with the CORO business. Team size typically in the range of 15-20 direct reports.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience
• Demonstrated ability to work with minimal supervision
• Proven ability to remain calm during stressful situations
• Excellent organizational skills in structuring work assignments, creating standard work procedures and planning projects
• Demonstrated leadersip skills in directing, managing and motivating employees
• Excellent communication skills: lisening, written and verbal
• Excellent analytical skills for problem solving, interpreting data, and defining resolution
• Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction

COMPENSATION

Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.

PAY RANGE:
$76,824.00 - $115,236.00

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, theirtalent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER:

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [e-mail] .

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.