Supervisor I Internal Operations RbA

Andersen Corporation; Washington (District of Columbia); On-site; USD 77,000 - 115,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

FSAs, HSA, HRA

Life Insurance

Paid Time Off

Maternity/Parental Leave

Career Growth Opportunities

Job summary

Andersen Corporation is seeking a results-driven Operations Lead to organize and coordinate the workflow of a small branch, overseeing order processing, permitting, revenue recognition, installer pay, AR and scheduling. The role emphasizes lean process implementation and continuous improvement across functions.

You will supervise a team of 15-20, develop SOPs, train staff, and collaborate daily with sales, operations and install teams to ensure high customer satisfaction and efficient operations.

Qualifications

• Bachelor’s degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience
• Demonstrated ability to work with minimal supervision
• Proven ability to remain calm during stressful situations
• Excellent organizational skills in structuring work assignments, creating standard work procedures and planning projects
• Demonstrated leadership skills in directing, managing and motivating employees
• Excellent communication skills: listening, written and verbal
• Excellent analytical skills for problem solving, interpreting data, and defining resolution
• Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction

Responsibilities

• Supervise service and install appointments, maximizing efficiency and customer service.
• Manage data input in designated systems to ensure accuracy and maximize first-pass yield.
• Coordinate and oversee job folders and related documents.
• AR management with focus on minimizing receivables.
• Facilitate daily communication between sales, operations and install teams to exceed targets.
• Lead lean, standardized methods and continuous improvement.
• Develop and maintain standard operating procedures.
• Provide training and direct daily work of direct reports.

Skills

Customer service

Leadership

Communication

Organizational skills

Problem solving

Analytical skills

Dependability

Education

Bachelor’s degree

Job description

Andersen Corporation Summary

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Andersen Corporation Summary

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

Responsible for effectively organizing and coordinating the work flow of small branch operations or subset of operational functions in a large branch. Functions they oversee include those impacting order processing, permitting, revenue recognition, installer pay, accounts receivable, and/or scheduling. This position is also responsible for the implementation of lean processes within these functions.

Primary Responsibilities

• Supervise the schedule of service and install appointments maximizing efficiency of teams and delivering high level of customer service throughout the process
• Manage data input into designated computer systems to assure accuracy and maximize first time through throughout the process.
• Coordinate and oversee job folders and other documents related to the operational functions
• Responsible for AR with a focus on maintaining lowest level possible at all times
• Ensure open communication between sales, operations, and install teams on a daily basis to assure HOS is exceeded
• Lead and develop lean, efficient and standardized methods within functions. With a consistent emphasis on continuous improvement
• Develop and maintain standard operating procedures for all functions they are responsible for
• Provide training and direct daily work of direct report(s). Other duties as assigned by supervisor.

Direction Of Others

• Direct reports include Retail Service Representatives and other direct reports associated with the CORO business. Team size typically in the range of 15-20 direct reports.

Qualifications And Skills

• Bachelor’s degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience
• Demonstrated ability to work with minimal supervision
• Proven ability to remain calm during stressful situations
• Excellent organizational skills in structuring work assignments, creating standard work procedures and planning projects
• Demonstrated leadersip skills in directing, managing and motivating employees
• Excellent communication skills: lisening, written and verbal
• Excellent analytical skills for problem solving, interpreting data, and defining resolution
• Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction

Compensation

Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.

Pay Range

$76,824.00 - $115,236.00

Culture And Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities
• For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING:

In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER:

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [e-mail].

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.