Branch Operations Supervisor – Lean & People Leader

ADI Andersen Distribution, Inc.; EE. UU.; Presencial; USD 77.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k plan

Profit sharing

Medical/Dental/Vision

FSAs/HSA/HRA

Life Insurance

Paid time off

Parental leave

Career growth

Descripción de la vacante

Andersen Corporation is seeking a Operations Supervisor to organize and coordinate the workflow of a branch, overseeing order processing, permitting, accounts receivable, scheduling, and lean process implementation. You will supervise service and install appointments, ensure data accuracy, and maintain open communication across sales, operations, and install teams.

With a Bachelor’s degree and 3–5 years of outstanding customer service experience, you will lead a team of 15–20 direct reports,

Formación

• Bachelor’s degree and 3-5 years of outstanding customer service experience.
• Ability to work with minimal supervision and remain calm under pressure.
• Strong organizational, communication and data handling skills.
• Proven leadership in directing and motivating a team.

Responsabilidades

• Supervise the schedule of service and install appointments, maximizing efficiency and customer service.
• Manage data input in designated systems to ensure accuracy and throughput.
• Coordinate and oversee job folders and documents for operations.
• Maintain AR focus with cost control to keep balances low.
• Ensure daily communication between sales, operations and install teams.
• Lead lean, standardized methods and drive continuous improvement.
• Develop and maintain standard operating procedures for all functions.
• Provide training and daily guidance to direct report(s).

Conocimientos

Customer service

Communication

Organizational skills

Leadership

Analytical skills

Problem solving

Team collaboration

Time management

Educación

Bachelor's degree

Descripción del empleo

Andersen Corporation is seeking a Operations Supervisor to organize and coordinate the workflow of a branch, overseeing order processing, permitting, accounts receivable, scheduling, and lean process implementation. You will supervise service and install appointments, ensure data accuracy, and maintain open communication across sales, operations, and install teams.

With a Bachelor’s degree and 3–5 years of outstanding customer service experience, you will lead a team of 15–20 direct reports,