Operations Supervisor – Lean Processes & Scheduling

Andersen Windows, Inc.; Jessup (MD); On-site; USD 77,000 - 115,000; Full time

Benefits offered by this job

401(k) Plan with company match

Medical, Dental, and Vision coverage

Paid Time Off

Paid Holidays

Parental Leave

Job summary

Andersen Corporation in Jessup, MD seeks a Supervisor I Internal Operations to organize and coordinate workflow across branch operations, focusing on order processing, permitting, revenue recognition, installer pay, AR and scheduling. The role includes implementing lean processes and developing SOPs while training direct reports.

The position supervises 15-20 direct reports, requires a Bachelor’s degree with 3-5 years of customer service experience, and offers a comprehensive benefits package

Qualifications

• Bachelor’s degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience.
• Demonstrated ability to work with minimal supervision.
• Proven calmness under stressful situations and strong organizational skills.
• Excellent communication skills: listening, written and verbal.
• Dependability in meeting deadlines and ensuring high levels of customer satisfaction.

Responsibilities

• Supervise the schedule of service and install appointments, maximizing efficiency and customer service quality.
• Manage data input into designated systems to ensure accuracy and maximize first-time throughput.
• Coordinate and oversee job folders and documents related to operational functions.
• Oversee AR with focus on maintaining low AR levels.
• Maintain open communication between sales, operations, and install teams to exceed targets.

Skills

Customer service

Leadership

Communication

Organizational skills

Problem solving

Education

Bachelor's degree

Job description

Andersen Corporation in Jessup, MD seeks a Supervisor I Internal Operations to organize and coordinate workflow across branch operations, focusing on order processing, permitting, revenue recognition, installer pay, AR and scheduling. The role includes implementing lean processes and developing SOPs while training direct reports.

The position supervises 15-20 direct reports, requires a Bachelor’s degree with 3-5 years of customer service experience, and offers a comprehensive benefits package