Operations Supervisor: Lead Team, Elevate Service Delivery

Easy Ice; Orlando (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Easy Ice, based in Orlando, FL, is seeking an Operations Supervisor to oversee daily interdepartmental coordination and customer interactions. You will manage inbound calls, triage issues, and guide a team to resolve service challenges efficiently, using Salesforce to document and track activity.

The role emphasizes collaboration with service partners and technicians to uphold service quality. The position requires 3–5 years in customer service, comfort with multi-line phone systems, and the

Qualifications

• 3–5 years in a customer service role
• Proven ability to deliver high customer satisfaction
• Experience working with multiple departments of the company
• Knowledge of computer programs and multi-line phone systems
• Salesforce experience is a plus

Responsibilities

• Supervise and guide team members to meet performance standards and operational goals
• Answer inbound calls and elevate to other departments as needed
• Proactively manage customer expectations regarding timing and service delivery processes
• Triage customer reported issues and provide preliminary diagnoses over the phone
• Build strong relationships with internal departments, regional service partners and local technicians
• Assist in tasks across departments to ensure adherence to procedures and policies
• Navigate Salesforce to document customer information accurately
• Update customer information in Salesforce with detailed notes
• Assist in confirming service work is completed to Easy Ice standards
• Perform other duties as assigned
• Maintain a positive office atmosphere

Skills

Customer service

Salesforce

Phone systems

Team leadership

Cross-department coordination

Education

High school diploma

Business administration degree

Tools

Multi-line phone system

Job description

Easy Ice, based in Orlando, FL, is seeking an Operations Supervisor to oversee daily interdepartmental coordination and customer interactions. You will manage inbound calls, triage issues, and guide a team to resolve service challenges efficiently, using Salesforce to document and track activity.

The role emphasizes collaboration with service partners and technicians to uphold service quality. The position requires 3–5 years in customer service, comfort with multi-line phone systems, and the