Operations Lead, Customer Care & Logistics

Easy Ice

Orlando (FL)

On-site

USD 55,000 - 70,000

Full time

5 days ago

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Job summary

Easy Ice in Orlando, FL is seeking an Operations Supervisor to oversee daily communications across departments, manage inbound calls, triage issues, and support timely resolutions using Salesforce. Lead a team of direct reports, ensure policy compliance, and drive process improvements while maintaining strong partner and technician relationships to deliver high-quality service.

This role emphasizes collaboration, problem solving, and a positive office environment in a climate-controlled setting.

Qualifications

Education: High school diploma or equivalent; degree in business administration or related field preferred.
Experience: 3-5 years in customer service.
Strong communication and interpersonal abilities.
Ability to coordinate with multiple departments and partners.

Responsibilities

Supervise and guide team members to meet performance standards and goals.
Answer inbound calls and route to appropriate departments as needed.
Triage customer-reported issues and provide preliminary diagnoses over the phone.
Maintain relationships with internal departments, service partners, and local technicians.
Document customer interactions accurately in Salesforce and ensure service completion to Easy Ice standards.