Contact Center Supervisor — Elevate Team Performance

Seaboard Solutions; Houston (TX); On-site; USD 61,000 - 80,000; Full time

Job summary

Seaboard Solutions is seeking a Contact Center Supervisor to lead a team of customer service professionals in delivering high-quality interactions. You will coach staff, manage performance, and drive adherence to service standards to meet organizational goals.

Responsibilities include staffing, coaching, and escalations, with focus on customer satisfaction and operational efficiency. 18+ years old, US work eligibility, and leadership experience required.

Qualifications

• Must be at least 18 years old.
• Must be legally permitted to work in the United States.
• Preferred: working knowledge of Microsoft Office Suite, Tableau, and presentation software (PowerPoint).
• Preferred HRIS knowledge (e.g., IBM Kenexa, PeopleFluent, Tesseract).
• 1+ year of leadership experience.

Responsibilities

• Directly organizes and supervises day-to-day operations and activities of a contact center team to achieve KPI goals.
• Provide daily coaching and development; manage evaluations, mentoring and corrective actions for direct reports.
• Maintain statistics for direct reports and analyze department results.
• Identify operational improvements and support interdepartmental partnerships.
• Act as escalation point for complex customer issues and ensure timely follow-up.

Skills

Action Oriented

Collaborates

Drives Engagement

Communicates Effectively

Customer Focus

Drives Results

Education

High school diploma or GED

Tools

Microsoft Office

Tableau

PowerPoint

IBM Kenexa

PeopleFluent

Tesseract

Job description

Seaboard Solutions is seeking a Contact Center Supervisor to lead a team of customer service professionals in delivering high-quality interactions. You will coach staff, manage performance, and drive adherence to service standards to meet organizational goals.

Responsibilities include staffing, coaching, and escalations, with focus on customer satisfaction and operational efficiency. 18+ years old, US work eligibility, and leadership experience required.