Operations Supervisor: Lead Service, Safety & Efficiency

United Rentals; Norton (VA); On-site; USD 48,000 - 73,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Opç@r

Additional Vacation Buy Up Program (US

Early Wage Access through Payactiv (US

Paid Sick Leave

Inclusive culture

Job summary

United Rentals, the world’s largest equipment rental provider, is seeking an Operations Supervisor to lead the delivery of quality service and maximize branch productivity. You’ll work closely with the Branch Manager to ensure safety, performance, and efficient Rental Flow, while providing world-class sales and customer service support.

In this role you’ll coach staff, monitor metrics, ensure policy compliance, manage daily operations, and drive profitability through cost control and process

Qualifications

• High School diploma; Bachelor’s degree preferred.
• 3+ years of sales and operational experience.
• 2+ years supervision and leadership experience.
• Basic knowledge of the construction rental equipment industry or related.
• Strong motivational and leadership skills.
• Proficient in Microsoft Office (particularly Excel).

Responsibilities

• Support Branch Manager in implementing actions to achieve financial objectives.
• Assist the Branch Manager in ensuring compliance with all company policies.
• Drive branch metrics by monitoring scorecard items, determining root causes and opportunities for improvement and providing coaching and feedback to staff.
• Support all aspects of sales and customer service to ensure world class service and operational excellence, including processing rental quotations, reservations and contracts in compliance with company policies and procedures.
• Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process; drive profitability by monitoring and controlling costs.
• May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit, and others.
• Motivate, coach and train personnel.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication.
• Other duties assigned as needed.

Skills

Leadership

Sales experience

Operations

Supervision

Microsoft Excel

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Excel

Job description

United Rentals, the world’s largest equipment rental provider, is seeking an Operations Supervisor to lead the delivery of quality service and maximize branch productivity. You’ll work closely with the Branch Manager to ensure safety, performance, and efficient Rental Flow, while providing world-class sales and customer service support.

In this role you’ll coach staff, monitor metrics, ensure policy compliance, manage daily operations, and drive profitability through cost control and process