Operations Leader - Drive Service, Safety & Growth

University of Richmond; Geismar (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development

Vacation Buy Up

Early Wage Access

Paid Sick Leave

Inclusive culture

Job summary

United Rentals in the United States is seeking an Operations Supervisor to lead daily branch operations, ensure safety, and drive service excellence while supporting the Branch Manager with financial objectives. You will coach staff, monitor performance metrics, manage rental quotations, reservations and contracts, and promote a culture of safety and efficiency to maximize profitability.

Strong leadership, customer focus and proficiency with Microsoft Office are essential.

Qualifications

• High School diploma; Bachelor’s degree preferred.
• 3+ years of sales and operational experience.
• 2+ years supervision and leadership experience.
• Basic knowledge of the construction rental equipment industry or related.
• Strong motivational and leadership skills.
• Superior customer service, teamwork and verbal/written communication skills.
• Proficient in Microsoft Office (Excel).
• Valid driver’s license with an acceptable record.

Responsibilities

• Support Branch Manager in implementing actions to achieve financial objectives.
• Assist the Branch Manager in ensuring compliance with all company policies.
• Drive branch metrics by monitoring scorecard items, determining root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions.
• Support all aspects of sales and customer service to ensure world class service and operational excellence, including processing rental quotations, reservations and contracts in compliance with company policies and procedures.
• Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process; drive profitability by monitoring and controlling costs.
• May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit, and others.
• Motivate, coach and train personnel.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication.
• Other duties assigned as needed.

Skills

Leadership skills

Sales and operations experience

Customer service

Communication skills

Teamwork

Motivation

Education

High School diploma

Bachelor’s degree preferred

Tools

Microsoft Office (Excel)

Job description

United Rentals in the United States is seeking an Operations Supervisor to lead daily branch operations, ensure safety, and drive service excellence while supporting the Branch Manager with financial objectives. You will coach staff, monitor performance metrics, manage rental quotations, reservations and contracts, and promote a culture of safety and efficiency to maximize profitability.

Strong leadership, customer focus and proficiency with Microsoft Office are essential.