Operations Supervisor - Lead Front & Back of House

White Lodging Careers; Bedford Park (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Day 1 Benefits

Vacation/PTO with rollover

Paid Parental Leave

Wellness tools

401(k) with company match

Tuition reimbursement

Employee discounts on rooms/dining

Job summary

White Lodging is seeking a Guest Services Shift Supervisor to lead two hotel departments and uphold premium brand standards in our Illinois properties. The role focuses on delivering exceptional guest experiences, training teams, and maintaining daily operations with a strong service mindset.

You will run the shift, ensure checklists are completed, mentor staff, and assist in cross-training and certification programs. Hospitality experience is preferred.

Qualifications

• Excellent interpersonal skills and communication.
• Ability to lead multiple departments and guest-focused service.
• Hospitality experience preferred.

Responsibilities

• Provide leadership for two hotel departments and ensure smooth operations.
• Deliver the highest quality guest service and exceed expectations.
• Run the shift with attention to brand standards and checklists.
• Oversee department teams in the absence of the Department Manager.
• Ensure staff operate equipment safely and efficiently.
• Assist in training new associates and cross-train existing staff.
• Support certification programs and service excellence initiatives.
• Perform other duties as assigned.

Skills

Outgoing personality

Positive attitude

Adaptability

Hospitality experience

Job description

White Lodging is seeking a Guest Services Shift Supervisor to lead two hotel departments and uphold premium brand standards in our Illinois properties. The role focuses on delivering exceptional guest experiences, training teams, and maintaining daily operations with a strong service mindset.

You will run the shift, ensure checklists are completed, mentor staff, and assist in cross-training and certification programs. Hospitality experience is preferred.