Operations Supervisor: Freight & Logistics Lead

FedEx Freight, Inc.; Terre Haute (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

FedEx Freight, Inc. is seeking a supervisor to lead a team, ensure on-time, damage-free shipments, and uphold safety standards. You will plan daily staffing, assign tasks, and monitor performance to meet service commitments.

The role requires strong communication skills, knowledge of LTL regulations, and the ability to work independently within a fast-paced environment. The position emphasizes customer interaction, rate information, and process improvement.

Qualifications

• Must possess high school diploma or equivalent.
• Must be able to travel as needed.
• Good written, verbal and interpersonal communication skills.
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies.
• Able to work independently and as part of a team.
• Multi-tasked oriented and possess good organizational skills.
• Knowledge of Microsoft Office and Internet.

Responsibilities

• Lead employees to ensure customer satisfaction by moving all shipments on time and damage free.
• Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement.
• Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.
• Plan daily manpower needs and set schedules to ensure customers' freight is delivered and picked-up timely and damage free.
• Communicate job assignments coordinating with all employees ensuring direction is clear and concise.
• Monitor service freight and ensure cut time compliance.
• Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards.
• Assist customers with rate quotes, claim information and setting appointments.
• Monitor actual performance data and gather information for reporting.
• Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met.
• Identify freight moving at incorrect weight and classification.
• Ensure all OS&D is identified and processed properly.
• Perform administrative functions as required.
• Comply with all applicable laws/regulations, as well as company policies/procedures.
• Perform other duties as required.

Skills

Interpersonal communication

Regulatory knowledge (DOT/OSHA/NMFC)

Teamwork

Multitasking/organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet

Job description

FedEx Freight, Inc. is seeking a supervisor to lead a team, ensure on-time, damage-free shipments, and uphold safety standards. You will plan daily staffing, assign tasks, and monitor performance to meet service commitments.

The role requires strong communication skills, knowledge of LTL regulations, and the ability to work independently within a fast-paced environment. The position emphasizes customer interaction, rate information, and process improvement.