Operations Supervisor: Freight & On-Time Delivery Leader

FedEx Freight, Inc.; North East (MD); On-site; USD 60,000 - 95,000; Full time

Job summary

FedEx Freight, Inc. in the United States is seeking a supervisor to lead employees, ensuring on-time, damage-free freight delivery and high customer satisfaction. You will plan daily manpower, supervise performance, and coach team members while upholding safety and compliance with DOT, OSHA, and industry standards.

The role emphasizes cost-efficiency, service excellence, and building strong partnerships with service centers and customers.

Qualifications

• Must possess high school diploma or equivalent.
• Must be able to travel as needed.
• Good written, verbal and interpersonal communication skills.
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules.
• Able to work independently and as part of a team.
• Multi-tasked oriented and possess good organizational skills.
• Knowledge of Microsoft Office and Internet.

Responsibilities

• Lead, manage, educate and develop company employees focusing on retention and growth.
• Supervise and direct employee work with a focus on quality, customer deliverables and safety.
• Actively monitor unsafe acts/conditions and correct immediately with corrective action.
• Plan daily manpower needs and set schedules for on-time deliveries.
• Communicate job assignments with clear direction.
• Monitor service freight and ensure cut time compliance.
• Identify opportunities to cut costs and improve efficiencies while maintaining safety.
• Assist customers with rate quotes, claim information and appointments.
• Monitor performance data and gather information for reporting.
• Build relationships with business partners to meet service standards.
• Identify freight moved at incorrect weight/classification.
• Ensure OS&D is identified and processed properly.
• Perform administrative functions as required.
• Comply with applicable laws/regulations and company policies.
• Perform other duties as required.

Skills

Written and verbal communication

Interpersonal skills

Independent and team work

Multitasking and organization

DOT Rules and Regulations knowledge

LTL Industry knowledge

Hazardous Materials Regulations

OSHA Laws

NMFC and Tariff Rules

Microsoft Office & Internet

Travel readiness

Problem solving and cost efficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

FedEx Freight, Inc. in the United States is seeking a supervisor to lead employees, ensuring on-time, damage-free freight delivery and high customer satisfaction. You will plan daily manpower, supervise performance, and coach team members while upholding safety and compliance with DOT, OSHA, and industry standards.

The role emphasizes cost-efficiency, service excellence, and building strong partnerships with service centers and customers.