Operations Supervisor/Dispatcher

RATP Dev USA; Greensboro (NC); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Vacation

Sick time

Life & Accident Insurance

Medical, Dental, and Vision Insurance

Wellness Program

401 K

Job summary

RATP Dev USA seeks an Operations Supervisor/Dispatcher in Greensboro, NC to lead bus operator supervision, field evaluations, and incident reporting. The role is safety-sensitive and requires professional communication with dispatchers, operators, and supervisors.

The position covers dispatcher and road supervisor duties, scheduling oversight, and administrative tasks, with DOT/FTA compliance support and periodic CDL-driven routes as needed.

Qualifications

• Strong communication skills to convey job requirements to drivers and dispatchers.
• Responsible for day-to-day evaluation reports and documentation.
• Assist in preparing accident reports and safety violations documents.
• Correct safety problems on routes and document violations.
• Liaison between bus operators, clients, and organizations in customer service issues.
• Evaluate and monitor bus operator safety and performance.
• Assist in DOT/FTA compliance and recordkeeping.
• Assist in dispatching and miscellaneous clerical tasks as needed.
• Must obtain a CDL and drive routes periodically.
• Must be at least 21 years old and hold a valid driver’s license.

Responsibilities

• Lead bus operators, dispatchers, and safety personnel.
• Perform Dispatcher and Road Supervisor duties.
• Oversee scheduling and administrative tasks.
• Prepare day-to-day evaluation reports.
• Assist in accident reporting and safety documentation.
• Ensure DOT/FTA compliance and recordkeeping.
• Maintain liaison with customers and operators.
• Drive routes periodically when required.

Skills

Communication

DOT/FTA compliance

Scheduling

Safety monitoring

Tools

Bus tracking system

Job description

As the first-line supervisor for bus operators, customers, driver field evaluation, and accident first responders, the Operations Supervisor/Dispatcher plays a crucial role. This position is safety-sensitive and requires respectful and professional communication with other Dispatchers, Bus Operators, and Supervisors. The Operations Supervisor/Dispatcher will be responsible for performing the duties of a Dispatcher and Road Supervisor and overseeing scheduling and administrative tasks.

Profil De Candidat Recherché

Requirements of the Operations Supervisor

• Communicate job requirements and responsibilities to bus operators and dispatchers.
• Responsible for day-to-day evaluation reports
• Assist bus operators in preparing accident reports and safety violations documents.
• Correct safety problems on the route/scene while documenting violations
• Liaison between bus operators, clients, and organizations in customer service issues
• Evaluate and monitor bus operator safety and performance
• Assist safety personnel with Department of Transportation (DOT) and Federal Transit Administration (FTA) compliance and recordkeeping.
• Assist in dispatching and miscellaneous clerical tasks as needed
• Obtain a Commercial Driver’s License (CDL) required to operate vehicles at the location, maintain that license, and drive routes periodically
• May assist with bus operator tracking system for bus operator performance and evaluations
• At least 21 years old
• A valid driver’s license in good standing
• Must be able to work a flexible schedule which may include nights, weekends and holidays

Benefits Of The Operations Supervisor

• Vacation
• Sick time
• Life & Accident Insurance
• Medical, Dental, and Vision Insurance
• Wellness Program
• Retirement savings plan (401 K)

Hourly rate of pay: $22.25

Search: Greensboro, NC

We are an Equal Opportunity Employer and Welcome Diversity to our Teams

Compétences

Management Teamwork