Transit Road Supervisor

RATP Dev USA; North Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k)

Paid holidays/vacation

Job summary

RATP Dev USA in Charleston, SC seeks a Road Supervisor to lead Bus Operators, handle customer service, evaluate driver performance, and respond to accidents. The role emphasizes safety, leadership, and effective communication with dispatch and maintenance teams.

Responsibilities include scheduling services, monitoring routes, and aiding operator training, while ensuring regulatory compliance and timely incident reporting. Equal opportunity employer encouraging diversity.

Qualifications

• Requires a High school diploma or equivalent.
• Public transportation experience preferred.
• Must have a valid SC Class B CDL with Passenger Endorsement.

Responsibilities

• Supervise Bus Operators and first-line responders for operational issues.
• Monitor services and respond to accidents or incidents.
• Assist operators with accident/incident reports.
• Prepare and maintain route safety and performance documentation.
• Schedule day-to-day transit services and manage the extra board.

Skills

Communication

Leadership

Safety leadership

Time management

Customer service

Report writing

Attendance/punctuality

Problem solving

Education

High school diploma or equivalent

Tools

AVL Software

GMV Syncromatics

Job description

As the first-line supervisor responsible for Bus Operators, customer service, driver field evaluation, and accident response, the Road Supervisor plays a critical role in ensuring safe, efficient, and professional transit operations. This is a safety-sensitive position that requires sound judgement, effective leadership, and the ability to communicate respectfully and professionally with Bus Operators, Dispatchers and Maintenance personnel.

Description

Profil de candidat recherché :

• First line responders for all operational issues, monitoring all services.
• Responds to accidents or incidents.
• Assist bus operators in preparing accident reports and/or incident reports.
• Corrects safety concerns on the route/scene while documenting the violation
• Evaluates and monitors bus operator safety and performance.
• Ensures operators' fitness for duty by checking them in.
• Verifies operators properly login to Swiftly/ GMV Syncromatics (CAD/AVL) daily.
• Manages the timely scheduling and delivery of day-to-day scheduled and unscheduled transit service.
• Supports operator training with regards to BTW aspect of the training.
• Prepares operator assignments and manages the extra board schedule.
• Maintains open lines of communication with dispatch/customer service staff regarding any route problems or schedule issues.

Requirements Of The Operation Supervisor

• Must be at least 21 years of age.
• High school diploma or equivalent required
• Must have a valid SC Class B CDL with Passenger Endorsement
• Public transportation experience preferred
• Prior dispatch/supervisory experience preferred
• Supervisory experience with hourly employees with 2-3 years of transit supervisory experience preferred.
• Computer literate with working knowledge of Word, Excel, PowerPoint, and AVL Software.
• Familiar with basic vehicle mechanical systems including pre-trip/post-trip inspection procedures.
• Ability to effectively prioritize tasks and manage time effectively.
• Excellent verbal, written, and communication skills with the ability to appropriately interact with employees of all levels including bus operators, customers, senior management, client representatives, union officials, and the general public.
• Demonstrate regular and consistent attendance and punctuality.
• Writes reports in a coherent, legible way
• Excellent customer service skills.
• Ability to work under time constraints and deadlines
• Problem solving and analytical abilities
• Demonstrated ability to communicate clearly
• Ability to follow written and oral instructions with minimal supervision.
• Ability to establish and maintain effective working relationships with co-workers.
• Ability to work flexible and varied work schedules including late night, early morning, weekends, inclement weather days, and holidays.
• Working knowledge of the geographical layout of the area as to the location of streets, important buildings, and other destinations.

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!