Dispatcher

RATP Dev USA; Winston-Salem (NC); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Paid holiday/vacation

Job summary

RATP Dev USA Dispatcher role oversees daily operations to keep buses running on time. You will monitor locations in real time, communicate with drivers and supervisors, and coordinate with routing specialists to optimize routes while handling same-day requests and ensuring safety compliance.

The position requires CDL-B, a valid driver’s license (2+ years), strong problem-solving skills, and a willingness to work a flexible schedule including nights and weekends.

Qualifications

• Experience in day-of-service operations preferred.
• Ability to work under time constraints and meet deadlines.
• Proficient in computer and dispatch software systems.
• Clean driving record with no disqualifying convictions.
• Flexible schedule including days, evenings, nights, weekends, and holidays.

Responsibilities

• Manage day-of-service operations.
• Assign work and fill open runs.
• Monitor service in real time.
• Communicate with operators and supervisors.
• Document all service activity accurately.
• Ensure compliance with safety and operational policies.
• Coordinate with routing specialists and schedulers to optimize daily transit routes.
• Dispatch drivers based on reservations received via phone and online.
• Review and confirm upcoming reservations for accuracy and satisfaction.
• Verify details and availability for scheduled trips.
• Handle same-day service requests and assess route feasibility.
• Make outbound calls to city transit partners.
• Proactively identify and resolve potential pickup issues.
• Manage missed pickups by rerouting drivers and maintaining service continuity.
• Assist in determining daily driver staffing levels.
• Perform other duties as assigned by operations staff.

Skills

Communication

Problem solving

Analytical thinking

Time management

Multitasking

Customer service

Transit dispatching experience

CDL-B

Driver's license

Education

High school diploma or GED

Tools

Dispatch software systems

Job description

The Dispatcher plays a critical role in ensuring the smooth and efficient operation of our bus services. This position is responsible for coordinating daily transit schedules, monitoring vehicle locations, communicating with drivers, and responding to service disruptions or emergencies. The dispatcher ensures that buses run on time, routes are covered, and passengers receive reliable service. Strong communication, problem-solving, and multitasking skills are essential for success in this fast-paced environment.

Profil De Candidat Recherché

Key Responsibilities

• Manage day-of-service operations.
• Assign work and fill open runs.
• Monitor service in real time.
• Communicate with operators and supervisors.
• Document all service activity accurately.
• Ensure compliance with safety and operational policies.
• Coordinate with routing specialists and schedulers to optimize daily transit routes.
• Dispatch drivers based on client reservations received via phone and online platforms.
• Review and confirm upcoming reservations, ensuring accuracy and client satisfaction.
• Communicate with clients to verify details and availability for scheduled trips.
• Handle same-day service requests, assess route feasibility, and ensure driver availability.
• Make outbound calls to city transit partners and access services as needed.
• Proactively identify and resolve potential pickup issues before they impact service.
• Manage missed pickups by rerouting drivers and maintaining service continuity.
• Assist in determining daily driver staffing levels to balance responsiveness and efficiency.
• Perform other duties as assigned by operations staff.

Requirements For a Dispatcher

• Minimum of 2 years of general work experience, including driving and customer service. (Transit dispatching experience is a plus)
• Must be at least 21 years of age.
• Must have CDL-B
• Must have held a valid driver’s license for a minimum of 2 years.
• Strong ability to work under time constraints and meet deadlines.
• Excellent problem-solving and analytical skills.
• Proficient in computer and dispatch software systems.
• Must possess a clean driving record with no criminal convictions, including DWI, DUI, assault, or possession-related offenses.
• Must be available to work a flexible schedule, including days, evenings, nights, weekends, and holidays, as required to meet operational needs.

Pay: 25.00/ hour

Education Requirement

High school diploma or GED

Benefits

• We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!

Soldiers: if you are Army Reserve, Army National Guard or transitioning from Active Duty be sure to register today with the Army Pays Program at