Operations Supervisor – Dispatch, Warehouse & Field Ops

Roadway Moving; Town of Florida (NY); On-site; USD 65,000 - 72,000; Full time

Job summary

Roadway Moving is seeking an experienced Operations Supervisor to oversee daily moving operations, dispatch, warehouse activities, and field crews. The ideal candidate has hands-on experience in dispatch and team supervision, with knowledge of DOT regulations and a strong customer-service mindset.

This NYC-area role requires 2+ years in dispatching with supervisory duties and the ability to manage multiple moving parts, train staff, and maintain safety and documentation standards.

Qualifications

• Minimum 2 years of dispatching experience; preferably in household goods or moving industry.
• Previous supervisory or team leadership experience.
• Knowledge of DOT state and federal regulations for commercial vehicles.
• Strong customer service and interpersonal communication skills.
• Proficiency in Microsoft Office and dispatch management systems.
• Excellent organizational and analytical skills; ability to multitask and prioritize.
• Ability to understand operational data and make informed scheduling decisions.
• Dependable, proactive; able to work independently and collaboratively.
• Flexibility with schedule and willingness to adapt to business needs.

Responsibilities

• Supervise moving crews and the Operations Administrator.
• Coordinate and dispatch crews and trucks for scheduled moves.
• Ensure crews are properly staffed, in uniform, equipped, and ready for dispatch.
• Train crew members on company systems, procedures, and proper moving/wrapping techniques.
• Monitor active jobs and resolve operational issues.
• Support warehouse activities.
• Monitor truck availability, usage, and rotation in coordination with Fleet.
• Ensure operational, safety, and job documentation is completed accurately.
• Provide hands-on support across dispatch, warehouse, and field operations as needed.
• Any other related duties as assigned.

Skills

Dispatching experience

Supervisory experience

DOT regulations knowledge

Customer service

MS Office / dispatch systems

Organizational skills

Analytical skills

Multitask & prioritization

Independent & collaborative

Flexible schedule

Job description

Roadway Moving is seeking an experienced Operations Supervisor to oversee daily moving operations, dispatch, warehouse activities, and field crews. The ideal candidate has hands-on experience in dispatch and team supervision, with knowledge of DOT regulations and a strong customer-service mindset.

This NYC-area role requires 2+ years in dispatching with supervisory duties and the ability to manage multiple moving parts, train staff, and maintain safety and documentation standards.