Operations & Dispatch Supervisor – Moving Services

Roadway Moving Company; Twin Lakes (FL); On-site; USD 65,000 - 72,000; Full time

Job summary

Roadway Moving is seeking an experienced Operations Supervisor to oversee daily moving operations, dispatch, warehouse activities, and field crews. The role requires coordinating and staffing crews for moves, ensuring safety and accurate documentation, and training staff on systems and techniques.

The ideal candidate has 2+ years in dispatching with supervision experience, knowledge of DOT regulations, and strong customer service skills.

Qualifications

• Minimum 2 years of dispatching experience, preferably in household goods or moving.
• Prior supervisory or team-lead experience.
• Knowledge of DOT state and federal regulations for commercial vehicles.
• Strong customer service and interpersonal communication skills.
• Proficiency in Microsoft Office and dispatch management systems.
• Excellent organizational and analytical abilities; multitasking under pressure.
• Willingness to work six days/week during the summer and adapt to business needs.

Responsibilities

• Supervise moving crews and the Operations Administrator.
• Coordinate and dispatch crews and trucks for scheduled moves.
• Ensure crews are staffed, in uniform, equipped, and ready for dispatch.
• Train crew members on company systems, procedures, and proper moving/wrapping techniques.
• Monitor active jobs and resolve operational issues.
• Support warehouse activities.
• Monitor truck availability, usage, and rotation in coordination with Fleet.
• Ensure operational, safety, and job documentation is completed accurately.
• Provide hands‑on support across dispatch, warehouse, and field operations as needed.
• Any other related duties as assigned.

Skills

Dispatching

Supervision

Customer service

DOT regulations

MS Office

Scheduling

Data analysis

Tools

Dispatch software

Dispatch management systems

Job description

Roadway Moving is seeking an experienced Operations Supervisor to oversee daily moving operations, dispatch, warehouse activities, and field crews. The role requires coordinating and staffing crews for moves, ensuring safety and accurate documentation, and training staff on systems and techniques.

The ideal candidate has 2+ years in dispatching with supervision experience, knowledge of DOT regulations, and strong customer service skills.